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    职位:预订协调员 Reservation Coordinator

  • 职位性质:全职
  • 工作地区:北京市朝阳区
  • 招聘人数:1人
  • 学  历:本科
  • 工作经验:1年以上
  • 所 在 地:北京市
  • 户 籍 地:不限
  • 提供食宿:提供吃
  • 年龄要求:23-32
  • 计算机能力:熟练
  • 语言要求:英语(流利)中国普通话(精通)
  • 性别要求:不限
  • 婚姻状况:不限
  • 国际联号工作经历:优先
  • 薪资待遇:面议
  • 职位有效期2017-10-16至2018-01-14

岗位职责/职位描述

主要职责:

* 协助收入经理控制并更新网络订房渠道的房态及房价;
* 对酒店预定单进行汇编、分类及归档,以便确保文档的精确性和条理性,方便查询;
* 在Opera
系统中输入所有房间预定的特殊要求并且将此信息向客户服务团队发出提醒以便确保顺畅的跟进和客人满意度;
* 确保及时更新所有酒店服务信息项目以便有效地回应客人的预定要求;
* 协助收入经理即使更新预定系统中的预定以便确保预定系统、出租率预测和房态的控制的准确性;
* 熟练掌握酒店房间价格以及促销套装的信息,包括餐厅及酒吧的促销活动等等;
* 确保酒店价格即使准确地录入到预定系统中。

Main Responsibility:

* Be able to assist Revenue Manager to control and update rate andinventory on online distribution channels
;
* Compiles, sorts and stores reservation forms
inorder to maintain accurate and organized files for easy access and research;
* Enters all special room requests in Opera
system and alerts Guest Experience teams of special requests in order to ensure departmentfollow-through and guest’s satisfaction;
* Help to keep up to date on all local and hotel functions and services inorder to efficiently respond to any reservation enquiries;
* Co-responsible for updating the reservation
systemto ensure high level accuracy in forecasting, demanding planning and close outinventory;
* Knowledge of all rates and packages available in the hotel includingRestaurants and Bars promotions;
* To ensure that the hotel’s rates are well loaded in our booking engine.

Personal Specification:

* Undergraduate degree from an accredited university, college or hotelschool;
* Strong computer knowledge, Opera and software application;
* Knowledge of GDS systems and electronic distribution;
* Effective interpersonal skill;
* Excellent English oral & written communication.