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Job summary
The Service Associate-Guest Floor is responsible to clean and maintain guest rooms and surrounding areas, and provide guest services on the guest floors in accordance with the Standards, guidelines and policies established by Shangri-La International and by the Shangri-La Hotel and Resorts and the hotel in order to ensure friendly, efficient and customer orientated service in a clean and orderly environment.
Key Areas
1.Customer Loyalty
2.Cleanliness of Guest Rooms & Corridors
3.Replenishment of Guest Room Supplies and Amenities
4.Maintenance Deficiencies and Equipment Care
5.Guest Assistance – “Never Say No”
6. Adherence to Hotel Vision, Mission and Values
7. Other Duties and Responsibilities
深圳福田香格里拉坐落于福田CBD,毗邻会展中心、平安国际金融中心、深交所和购物公园,步行5分钟至福田站,前往香港西九龙仅需14分钟。五条地铁线可便利抵达市内各景点。528间客房及套房及53间服务式公寓可一览城市天际线及秀丽风光,并配有豪华阁酒廊、商务中心和健身水疗设施。Futian Shangri-La, Shenzhen, conveniently located in the Futian Central Business District and just a stone's-throw away from landmarks such as Shenzhen Convention and Exhibition Centre, Ping An International Finance Centre, Shenzhen Stock Exchange and COCO Park. 5-minute walking distance from Futian Station and 14 minutes away from Hong Kong West Kowloon Station by high-speed railway. Direct connections to main attractions in the city via 5 metro lines.