Executive Floor Supervisor 行政楼层接待主管
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发布于 2020-01-15
Executive Floor Supervisor 行政楼层接待主管
面议
佛山 | 3年以上 | 大专
停止招聘
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职位描述

Fully responsible for executive floor, monitor provides guests with check-in, dining, business, check-out etc. Full service.

1. The comprehensive management of the executive floor service work, to do a good job of executive floor training and examination.

2. Check the executive floor of grooming, etiquette courtesy, strict attendance, the strict service procedure and standard.

3. Master the VIP floor room, guests and the necessary information.

4. To meet and see off each VIP guest, visit the executive floor guests, guest feedback opinion and the suggestion.

5. Contact and coordinate work with related department, ensure the shortcut and efficiency of service.

6. Read and timely handle correspondence between and executive floor guests;Found that the problem timely report to the manager, timely disposed of properly.

7. Supervise the executive floor do hospitality history archives work.

8. Understand the dynamic employees, arouse the enthusiasm of staff.

9. Read and fill in the diary is presented.

10. Summarize work, various kinds of data analysis and report.

11. Complete other work assigned by superiors.


全面负责行政楼层工作,督导为客人提供入住、就餐、商务、离店等全程服务。

1.全面管理行政楼层的服务工作,做好行政楼层培训和考核工作。

2.检查行政楼层的仪容仪表、礼节礼貌,严格考勤,严格执行服务程序与规范。

3.掌握贵宾楼层的房态,宾客的情况和必要的信息。

4.迎接并送行每一位VIP客人,拜访行政楼层客人,反馈客人意见与建议。

5.与相关部联系并协调工作,确保服务的快捷与效率。

6.及时阅读并处理客人与行政楼层之间的信函;发现问题及时向经理报告,及时得到妥善处理。

7.督导行政楼层做好客史档案工作。

8.了解员工动态,调动员工积极性。

9.阅读并填写交接班日记。

10.定期总结工作,分析各种数据并上报。

11.完成上级交办的其它工作。

 

岗位要求

1.教育:具有大专毕业学历或同等以上文化程度。

2.经验:有三年以上五星级客房管理工作经验或两年以上五星级行政楼层工作经验,熟悉客房服务流程、标准,会使用系统。

3.技能:持有饭店英语高级证书或四级以上英语水平,善于与客沟通,有较强的协调组织能力,可合理的为解决客人问题。

4.培训:参加过集团管理干部班培训且成绩合格者。

其他要求
语言能力:英语-一般
计算机能力:熟练
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公司地址
佛山市禅城区城门头西路1号环球国际广场内
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
佛山恒安瑞士大酒店       Swissôtel Foshan is situated closely to the Foshan Highway, which connects to Shunde, Nanhai district and Guangzhou city. Short distance assessment to Huang Fei Hong Memorial Hall, ZuMiao Temple, Lingnantiandi Square, etc.      佛山恒安瑞士大酒店座落于汾江西路和城门头西路交汇处的祖庙商业中心和汾江金融区地段,交通便捷,紧临佛山到广州、顺德、南海的高速公路。邻近飞鸿纪念馆,祖庙和岭南天地等景点。      All 226 guest rooms & suites and serviced apartments provide an elegant atmosphere and feature state-of-the-art technology and exclusive amenities such as a free internet connection. Executive rooms and the Swiss Executive Club lounge offer a series of executive benefits.       226 间客房,套房及服务型公寓均具有典雅的氛围,并配备先进技术及尊享设施,例如免费的互联网连接,与外界轻松保持畅连。尊贵的行政房和瑞士行政俱乐部酒廊更为您提供一系列的行政礼遇。      Our nine exclusive meeting and function rooms ensure that each event is tailored for to make each event a successful one.九个特色宴会厅及多功能会议厅,全方位细心满足您会议的需求,确保所有宴会活动的独特规划得以顺利实现。      At Swissôtel, start the day in the right way with nutritious Vitality dishes from our breakfast buffet. We also help to maintain healthy choices at afternoon tea and drinks, where you can find balanced, low-fat Vitality options on our menus. 在瑞士酒店,享用活力营养的自助早餐开始崭新的一天是您的不二之选。下午茶和饮品我们也提供更多营养均衡、健康低脂的菜品选择。      It is a place where guests can enjoy their favorite beverages or a quick snack while lounging comfortably. “The Flow Lounge & Bar” is a lobby lounge, where guests would like to unwind, gather, see and be seen.      您可以舒适地坐在沙发上享用自己钟爱的饮料或小吃。“馥澜吧”是一个适合放松消闲、倾谈聚会的大堂吧。      The restaurant offers traditional Chinese dim sum breakfast as well as lunch and dinner in a elegant environment located on 5th floor. All dishes are cooked with fresh and natural ingredients. If you want to taste authentic Chinese cuisine and teas, then the Imperial Deluxe Restaurant is your dream place to be.      佛山闹市中的华丽新派粤菜食府,名厨们选用天然食材制作的星级菜肴,每道制作工序都一丝不苟。宾客既能品尝以传统技法烹制的中式美味,还能享受到宁静典雅的用餐环境。       Italian Classic Cuisine with corresponding wines, grappa and coffee specialties make your visit to a feast for your taste buds.      意大利经典菜式,配以红酒、格拉巴以及咖啡,为您的味蕾提供一次真正的饕餮盛宴。      A fully equipped fitness center featuring state-of-the-art exercise equipment for you to sweat our the day’s fatigues and anxieties. An outdoor swimming pool with stunning city views and a Spa with a tranquil and relaxing atmosphere that will reawaken your inner soul.      配备设施完善的健身中心为您带来畅快的健身体验,室外游泳池及水疗中心俯瞰城市景致,充分放松您的身心,悄然唤醒美好的记忆。福利待遇:- 薪资待遇优厚;- 购买雇主责任险,五险一金;- 免费提供一日三餐(含休息日),含有餐后果、酸奶、糖水等;- 安全舒适的住宿环境,提供阅览室、电视机、空调、WIFI、免费洗衣、24小时热水;- 每周五天工作制,每天八小时制,享受国家法定节假日,享有5天带薪年假、婚假、产假、陪产假、带薪病假等;- 完备的培训体系,包括入职培训、岗位培训、语言培训、兴趣培训、店外培训等;- 丰富多彩的员工活动,包括年度员工旅游、年终晚会、月度的主题活动等。
佛山市禅城区城门头西路1号环球国际广场内
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