Japanese Guest Service Agent(C)
6千-8千
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发布于 2020-01-06
Japanese Guest Service Agent(C)
6千-8千
上海 | 经验不限 | 大专 | 招3人
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职位描述

 

岗位职责/职位描述

JOB RESPONSIBILITY岗位职责:

Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

根据预订优质快速的为客人办理入住手续,确认相关信息。

Ensures rooms and services are correctly accounted for within guest statement properly accounts for service provided by the hotel.

确保入住期间的各项需求能有效满足,帮助客人办理外币兑换及结帐手续。

Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understands requests, responds with appropriate action and provide accurate information.

热情友好的问候客人,对客人的合理需求予以积极恰当的回应。

Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.

对自己权限范围内不能予以解决的问题和需求,及时反馈给相应部门和人员予以解决。

Takes an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.

积极的工作,友好的为客人提供服务。

Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.

为顾客提供热情周到的服务,有宾至如归感。

Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.

采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。

Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.

维护顾客档案和信息,确保预订的有效性和准确性。

Inputs information in to Fidelio regarding guests, ensuring accuracy and that all details are completed and that the information can be clearly understood by other team members.

将准确完整的信息录入酒店管理系统,以便大家分享。

Checks Registration cards, meeting and function information, billing instructions, and reservation backup to ensure that all information received is auctioned accordingly.

核对入住登记表,会议及活动信息,预订备份等。

Attempt to communicate with guest in guest’s native language, if applicable.

如有可能用客人的母语与其交流。


Job  Requirements 岗位要求:

University graduate, excellent command of written and spoken in English and Chinese language.

大学专科,良好的中英文读写能力。

Excellent command of written and spoken in Japanese.

良好的日语能力。

Very familiar with local market and good at marketing trend anlysis.

了解本地客户的情况并具有很强的市场分析能力。

Sound communication skills.

具有良好的沟通技巧。

With strong teamwork spirit

拥有较强团队合作精神。

Good interpersonal skills

较强的人际交往能力。

其他要求
语言能力:日语-熟练
年龄要求:20-30岁
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公司地址
华山路250号
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  • 酒店业--国内高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
   静安昆仑大酒店地处城市中心,为商务和休闲人士提供一流的设施和贴心的服务。静安昆仑大酒店坐拥绝佳的地理位置,步行即可抵达著名景点静安寺。酒店到达两大高档商业街南京西路及淮海路仅咫尺之遥,并毗邻上海城市风貌保护区。在酒店附近搭乘地铁一、二、七,十四号线即可方便快捷的到达城市各个重要商业及旅游目的地。酒店所有客房均配备现代化的工作和休闲设备。光线充足的明亮房间,以宁静的大地色调为装饰,让您饱览城市风光。所有房间都提供超大工作空间,无线网络和42寸LED电视。位于38层的行政酒廊,为不同类型的旅行者提供专属的卓越体验。静安昆仑大酒店的客房和套房,均拥有大理石浴室,内设化妆台、浴缸、淋浴等设备。豪华客房及行政客房拥有宽大办公桌和高速无线网络,满足工作及休闲需求。豪华全景大床房拥有开阔城市景观,可一览美丽的上海全貌。酒店拥有设施完备的健身中心,室内温水泳池,壁球场及室外网球场。隐逸水疗提供专业的身体按摩和护理。行政酒廊宽敞大气,浦江美景尽收眼底。商务中心位于酒店二层,配备会议室、高速上网、影印、秘书及快递服务。静安昆仑大酒店环境优雅的餐厅和酒吧汇集中外特色美食,是亲友团聚,宴请宾客的不二之选。 A symbol of hospitality in the heart of the city’s business and entertainment center, The Kunlun Jing An welcomes guests into a unique atmosphere of style and ease. The Kunlun Jing An has an enviable location only a short walk to the famous Jing An temple. The hotel is within easy reach of Shanghai’s premier shopping streets, West Nanjing Road and Huaihai Road. For destinations further afield, metro lines 1, 2 ,7and 14 also are nearby.All guest rooms are fitted with modern conveniences for work and relaxation. Rooms are bright, light and decorated in restful earthy tones with many offering spectacular views of the city. All rooms offer a large working space, WiFi and a 42” LED TV with International channels The Executive Club on the 38th Floor offers astute travelers a superior experience with exclusive benefits.The health club, Indoor swimming pool, squash court and outdoor tennis court provide multiple choices for a great workout during your stay. Escape Spa invites you to enjoy a range of traditional massage and facial treatments to relax and rejuvenate. With sweeping views looking east toward the Oriental Pearl Tower, the Executive Lounge can comfortably accommodate up to 110 guests. The business center on the 2nd floor is equipped with meeting rooms, high speed internet access, photocopying, secretarial and courier services.Kunlun Jing An offers an outstanding collection of international and authentic local cuisines. 
华山路250号
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