招聘前台接待 Front Desk Agent_上海世纪洲顺酒店招聘信息-最佳东方

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。

• Registers and rooms all arrivals according to established procedures

按照既定工作程序为所有来客登记并安排房间。

• Maintains intimate knowledge of departmental standards and procedures

熟知部门标准工作程序。

• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。

• Maintains cashier float and ensures accurate daily report of all money received

保持库存现金限额并保证每日对所收现金进行准确报告。

• Cashes hotel guest’s personal and travelers checks and assists with currency exchange

为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。

• Keeps abreast of all modifications to accounting policies and procedures

随时留意会计政策和工作程序的变化。

• Responsible and attends to guest’s request of using the service of safety box at all times

随时负责回应客人关于使用保险箱服务的要求。

• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.

熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。

• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist

处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理。

• Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels

熟悉洲际酒店和度假村集团的其它成员酒店，以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订。

• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

尽一切努力确保客人在离店时会对酒店的服务有很好的印象。

• Performs the audit balances and prepares all works for audit in an orderly fashion

执行审计结余，并为审计工作进行各项有序的准备。

• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格。

• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。

• Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand

按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。

• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times

随时保持前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲。

• Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard

力争保持酒店的高标准，特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性，并重视酒店的健康和安全隐患等问题。

上海世纪珀俪酒店位置优越，地处飞速发展的浦东新区新兴商业区中心地带，距浦东国际机场和陆家嘴金融区仅需40分钟和15分钟车程。紧邻的世纪公园是上海内环线内最大的城市绿地，从酒店信步即达。毗邻上海新国际博览中心、上海浦东展览馆、上海科技馆和东方艺术中心，交通便捷。此外，不仅酒店本身是进行商务及休闲活动的完美所在，同时也会为沪上观光、娱乐及休闲，提供极大的便利，令您处处尽享尊荣，拥有尽善尽美的上海之旅。PARKLINE CENTURY PARK HOTEL SHANGHAI is located in Pudong, the heart of the new business area of Shanghai. 40 minutes away from Pudong international airport and 15 minutes to Lujiazui Finance & Trade Zone. Century Park, the largest echo-city park of Shanghai, is only minutes from the hotel. Other attractions close to the hotel are Shanghai Science & Technology Museum, Shanghai New International Expo Centre, Shanghai Pudong Expo Centre and Oriental Art Centre. What's more, whether you are looking a place for business or leisure we are ideally located. A host of leisure venues and concierge-arranged tours are offered, adding additional enjoyment to your Shanghai stay.