招聘前台主管 Guest Service Supervisor_上海世纪洲顺酒店招聘信息-最佳东方

• Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas. Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。
• Conducts shift briefings to ensure hotel activities and operational requirements are known
进行有效的交接班简报工作，以明确酒店活动和运营要求
• Supervise front office operations during assigned shift including:
在当班期间监督前厅部运营情况，包括：
o Maintenance of guest information
维护客户信息
o Maintenance of information about local events
维护当地活动的信息
o Compile occupancy statistics
统计入住情况
o Supervise the use of he public address system
监督公共广播系统的使用

o Supervise group bookings
监督团组预订情况
o Assisting with serious complaints
协助解决严重投诉问题
• Supervise cashiering activities during shift including:
在当班期间监督收银活动，包括：
o Cash handling and banking procedure
现金处理和银行业务程序
o Dealing with irregular payments
处理非法支付情况
o Instructing staff in credit policies and facilities
就信用政策和设备对员工进行指导
o Instructing staff in cash security procedures
就现金安全程序对员工进行指导
o Carry out debtor control
实施应收帐款控制
o Prepare reports
准备财务报告
o Supervise the cashiering system
对收银系统实施监管

• Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。

• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
• Problem solving and organizational abilities
具有解决问题和组织能力
• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
具有酒店行政管理，酒店管理或相关的大专学历或专业证书。
• 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
拥有2年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

上海世纪珀俪酒店位置优越，地处飞速发展的浦东新区新兴商业区中心地带，距浦东国际机场和陆家嘴金融区仅需40分钟和15分钟车程。紧邻的世纪公园是上海内环线内最大的城市绿地，从酒店信步即达。毗邻上海新国际博览中心、上海浦东展览馆、上海科技馆和东方艺术中心，交通便捷。此外，不仅酒店本身是进行商务及休闲活动的完美所在，同时也会为沪上观光、娱乐及休闲，提供极大的便利，令您处处尽享尊荣，拥有尽善尽美的上海之旅。PARKLINE CENTURY PARK HOTEL SHANGHAI is located in Pudong, the heart of the new business area of Shanghai. 40 minutes away from Pudong international airport and 15 minutes to Lujiazui Finance & Trade Zone. Century Park, the largest echo-city park of Shanghai, is only minutes from the hotel. Other attractions close to the hotel are Shanghai Science & Technology Museum, Shanghai New International Expo Centre, Shanghai Pudong Expo Centre and Oriental Art Centre. What's more, whether you are looking a place for business or leisure we are ideally located. A host of leisure venues and concierge-arranged tours are offered, adding additional enjoyment to your Shanghai stay.