招聘皇冠会议总监 Crowne Meeting Director_上海世纪洲顺酒店招聘信息-最佳东方

• The Crowne Meetings Director is responsible for “Meeting Success” in the Crowne Plaza meetings, conference and event segment. They are the single points of contact for the client through managing the Crowne Meetings Cycle. The CMD assists in securing the business, plans the meeting/event, co-ordinates with hotel operations and clients before, during and after each meeting/event.
皇冠会议总监负责皇冠会议及活动的成功开展。他通过管理会议循环过程和客户联系。皇冠会议总监帮助确保业务成功、筹办会议/活动，在酒店操作部门与客户之间进行协调。此过程贯穿每次会议/活动的前中后三个阶段。
Lead Handling and Closure
引领并确保结果的完善
• Under the direction of Director of Sales & Marketing must ensure all meetings inquiries are handled within Meetings Success standard procedures and always meet 2-hour turnaround standard.
在市场销售总监的指导下，通过会议成功标准程序，确保所有的会议要求得到管理。始终做到2小时回复客户咨询。
• Be informed on sales leads and business quoted to ensure business is maximized. At all times understand the client’s needs whilst optimising hotel revenue through strategic yield management and upselling of hotel facilities or service.
了解报价的业务，确保利润最大化，始终理解客户的需求，通过收益管理以及售卖更高级的酒店设施和服务增加利润。
• Support the Hotel Sales team and Crowne Meetings team with site inspections, client entertainment, familiarisations and other events that form part of the sales and marketing revenue plan.
通过参观场地、款待客户、了解客户以及开展其它组成营销收益计划的活动来支持酒店销售团队。
Event Planning and Follow-Up
活动的筹备及跟进
• Facilitate weekly banquet meeting and conference run-down meetings.
每周为宴会与各类会议提供帮助。
• Ensure that all client requirements have been confirmed and that these details are accurately and thoroughly communicated to the hotel operation in a timely manner.
确保客户所有要求都得到确认，并且细节部分是准确的，再及时地将所有信息传达给酒店操作部门。
• Act as the primary point of contact for detailed meeting/event planning, working closely with Banquet Operations, F&B management, Reservations, Rooms Division operation, Finance and external suppliers.
成为合作的桥梁，进行内外部沟通，主要和宴会部、餐饮部、预定部、房间分类部门、财务部以及外部供应商紧密合作。
• Ensure effective and productive coordination and service delivery with equipment and staff suppliers.
确保与AV供应商进行高效的、富有成效的协调与服务传送。
• Ensure regular client contact when meetings/events are in-house and ensure all hotel operational details are executed correctly.
室内会议/活动要通过每日例会定时与客户联系，并确保酒店操作的细节被正确执行。
• Ensure correct and accurate billing and confirm with client upon conclusion of event.
在活动结束时，确保账单项目及数额准确并与客户进行确认。
• Follow up with client to obtain event feedback and identify further business opportunities.
进一步与客户联系取得关于活动的反馈并确认今后的业务机会。
• Ensure client feedback is communicated and acted upon internally and manage resolution of any issues with the client within 48 hours.
Sales and Marketing
市场销售
• Participate in sales and revenue meetings （When possible. Operations to take procedure）.
尽可能参与销售与营收会议
• Understand the seasonality of the business and contribute in decisions on pricing plans to balance yield and volume.
了结业务的季节划分，并为定价计划作出决策来平衡业绩和产量。
• Support in the managing, maintenance and updating of the meetings database.
支持管理，维护及更新会议数据库。
• Contribute actively to the compilation of annual business plan and strategic sales & marketing plans.
积极参与年度业务计划和战略市场销售计划的制定。
• Keep abreast of competitor activities to ensure our product and services are ahead of competition.
不落后于竞争对手，确保我们的产品和服务比他们更有优势。
• Provide creative input into Meetings Product Development to maintain a point of differentiation by developing innovative product and revenue opportunities.
对会议产品开发注入创造性的意见，始终开发新颖的产品和创造营收机会，以此保持产品独到性。
• Ensure compliance to Crowne Plaza Keys mandatories and implementation of new standards.
确保编辑皇冠假日主要条款并执行新标准。
• Manage and service top Crowne Meeting clients and conduct face to face sales call.
管理和服务皇冠会议高级客户，并进行面对面拜访。

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