招聘Guest Service Officer 前台接待_北京临空皇冠假日酒店招聘信息-最佳东方

Do you see yourself as a Guest Service Officer ?

您认为自己是优秀的前台接待吗？

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

您的激情是什么？无论您的爱好是网球、购物或是卡拉OK，在洲际酒店集团，我们都对您非常欢迎。洲际酒店集团希望招募到那些把同样的关注和激情如同付诸于他们的爱好那样投入到工作中的人－那些用心对待客人每件事情的员工。目前我们在招募更多这样的员工加入我们充满动力与活力的团队。

Ideally, you'll have<?xml:namespace prefix="o">

?xml:namespace>

我们希望我们的候选人：

· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

随时以友好的态度与客人打招呼，为客人提供帮助，尽量用客人名字称呼客人。

· Registers and rooms all arrivals according to established procedures

按照酒店的程序，为所有到达客人登记及安排房间。

· Maintains intimate knowledge of departmental standards and procedures

详细了解部门标准及程序。

· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

为客人登记、结账及更换房间，按照预定部要求，确保把所有数据完整输入酒店电脑系统。· Maintains cashier float and ensures accurate daily report of all money received

维持现金流动，确保收到现金的准确性。

· Cashes hotel guest’s personal and travelers checks and assists with currency exchange

为酒店客人兑换个人或旅游支票，协助客人兑换现金。

· Responsible and attends to guest’s request of using the service of safety box at all times

通过保险箱服务，满足客人要求。

· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.

了解酒店所有的促销政策，如季节性的打包，宣传单上的促销内容，以及洲际酒店集团的促销政策。

· Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist

处理客人投诉，回答客人提出的疑问，在不能解决时，上报给前台主管或大堂副理。

· Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels

熟悉其他的洲际酒店及其地址，以至客人在登记卡上指出下一个目的地时，能为客人推销另外的洲际酒店。

· Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

尽量让住店客人对你所提供的服务满意，在客人离开时，为客人留下良好的酒店印象。

· Performs the audit balances and prepares all works for audit in an orderly fashion

完成审记报告，为审记做准备。

· When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

在值夜班时，检查夜间报告，准备晨报及为即将到达客人准备的表格。

· Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a ICHG Brand

按照洲际品牌标准，维持良好的个人仪态、仪表。

· Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times

保持前台工作区域的干净，及正常工作秩序。

北京临空皇冠假日酒店，由洲际酒店管理集团管理，地处天竺空港经济开发区，与中国国际展览中心（新馆）隔路相望，紧邻城铁15号线国展站和北京最大的高档别墅住宅区。酒店距离首都国际机场仅15分钟车程，并为客人提供免费的24小时机场巴士接送服务，每半小时一班（敬请拨打010-58108114提前预订）。驱车前往望京商务区只需20分钟，由机场高速驱车25分钟即可抵达北京繁华的商业中心。酒店设施高档、齐全，600间设计新颖的客房及套房为您提供“皇冠假日”水准的舒适享受。总面积达1700平米的宴会、会议场地以及能够容纳600人的户外花园，不仅适合承办大型商务会议、庆典活动，也是高档鸡尾酒会、中西式婚宴、各种小型会议的理想选择。“皇冠假日会务总监”及其团队一站式的专业服务，将确保您每个会议及活动的圆满成功。酒店拥有3个风格迥异的餐厅，无论是本土客人还是国外来宾，无需远行，即可在这里享用世界各地品种繁多的美食佳酿。在繁忙的工作和商务活动之余，客人可以体验我们的酒吧、健身中心、室内恒温泳池及户外网球场等休闲娱乐设施，释放一天的压力与疲惫。面试须知：邮件地址：hr-recruitment@cpairportbj.com面试时间：周一至周五10:00-16:00面试地点：酒店人力资源部面试需带资料：身份证原件、一张一寸彩色照片乘车路线：1.乘坐地铁15号线到国展站下，C口出，往南1000米左手边即是；2.东直门外乘坐公交850或943到顺义马连店站下车即是；3.东直门站乘坐916西在顺义马连店站下车即是；4.在顺义城区乘坐915路到马连店道口站下车即是。