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· Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
在餐厅前迎接和问候所有的客人包括潜在的客人应确保做到以下几点:
o Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
确保餐厅在开业前以作好接待客人的准备,餐桌和餐椅都应根据开业标准准备就绪
o Ensure restaurant operating equipment is clean and in working order
确保餐厅的营运设备干净,处于正常运转状态
o Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
根据酒店的标准保持完整的制服及良好的个人仪容仪表
o Welcoming guests to the Restaurant, by using the Restaurant name
接待客人到餐厅时,应使用餐厅的名字
o Inquiring if they have a reservation and noting it in the reservation book if they do
询问客人是否有预定,如果有应记录在预定簿上
o Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
如果客人没有预定,应根据他们的用餐喜好为他们预定,并记录在预定簿上
o Being attentive to guest requests
认真对待客人的要求
· Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
根据酒店的标准带领客人到他们喜欢的或是预定的桌椅入座
· Take telephone bookings and document in the Reservation book according to restaurant standards
根据酒店的标准在预定簿上记录电话预约
· Train wait staff and bus staff in hostess standards
按照迎宾的标准培训服务员
· Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
认真对待客人的抱怨并尽可能解决问题,向主管汇报一切事宜
· Maintain responsibility of cleanliness of hostess stations
负责迎宾台的清洁
· Maintain responsibility of cleanliness of all menus and drink menus
负责所有菜单及酒水单的清洁
· Assist with beverage service
协助酒水服务
· Assist with food service
协助食物服务
· Maintain detailed knowledge of menu, including daily specials
掌握和了解详细的菜单,包括每日的特色菜
· Ensure tables are cleared quietly and efficiently
确保安静和高效的清洁餐桌
· Carry food and beverage trays in a safe manner to minimize breakages
安全的递送餐饮托盘,尽量避免损害
· Complete dockets accurately and clearly
准确清楚地填写点菜单
· Maintain current information on all general activities of the hotel
掌握酒店所有活动的最近信息
北京临空皇冠假日酒店,由洲际酒店管理集团管理,地处天竺空港经济开发区,与中国国际展览中心(新馆)隔路相望,紧邻城铁15号线国展站和北京最大的高档别墅住宅区。酒店距离首都国际机场仅15分钟车程,并为客人提供免费的24小时机场巴士接送服务,每半小时一班(敬请拨打010-58108114提前预订)。驱车前往望京商务区只需20分钟,由机场高速驱车25分钟即可抵达北京繁华的商业中心。酒店设施高档、齐全,600间设计新颖的客房及套房为您提供“皇冠假日”水准的舒适享受。总面积达1700平米的宴会、会议场地以及能够容纳600人的户外花园,不仅适合承办大型商务会议、庆典活动,也是高档鸡尾酒会、中西式婚宴、各种小型会议的理想选择。“皇冠假日会务总监”及其团队一站式的专业服务,将确保您每个会议及活动的圆满成功。酒店拥有3个风格迥异的餐厅,无论是本土客人还是国外来宾,无需远行,即可在这里享用世界各地品种繁多的美食佳酿。在繁忙的工作和商务活动之余,客人可以体验我们的酒吧、健身中心、室内恒温泳池及户外网球场等休闲娱乐设施,释放一天的压力与疲惫。 面试须知:邮件地址:hr-recruitment@cpairportbj.com面试时间:周一至周五10:00-16:00面试地点:酒店人力资源部面试需带资料:身份证原件、一张一寸彩色照片乘车路线:1.乘坐地铁15号线到国展站下,C口出,往南1000米左手边即是;2.东直门外乘坐公交850或943到顺义马连店站下车即是;3.东直门站乘坐916西在顺义马连店站下车即是;4.在顺义城区乘坐915路到马连店道口站下车即是。