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Duties andResponsibilities工作职责
· Deliver Food and Beverageservice of high standard and in accordance with departmental standards andprocedures
· 按照部门的规范和程序提供高标准的餐饮服务。
· Communicates to his/hersuperior any difficulties, guest comments and other relevant information
· 与上级领导交流有关疑难,客人意见和其它相关信息。
· Establishes and maintainseffective employee working relationships
· 与员工建立并保持良好的工作关系。
· Attends and participates indaily briefings and other meetings as scheduled
· 参加和参与每日的例会和其它计划好的会议。
· Attends and participates intraining sessions as scheduled
· 参加和参与计划好的培训课程。
· Prepares for service byensuring:
· 确保部门的以下各项工作就绪为客人提供服务:
o Grooming is impeccable and inaccordance with ICHG personal presentation standards
o 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
o Outlet equipment is clean
o 设备干净
o Equipment is sorted and stored
o 设备分类且存放好
o Glassware is polished
o 玻璃器皿擦亮
o Requirements for special occasionsare ready
o 特别活动的要求准备就绪
o Music is on
o 放音乐
o Lighting is on
o 开灯
o Outlet is ready for service andguest comfort
o 酒吧准备就绪为客人提供舒适的服务。
· Carries out effective serviceby ensuring:
· 高效的提供服务:
o Guests are greeted and seated
o 迎宾并安排客人就坐
o Daily beverage specials areexplained and up-sold
o 说明并推销每日特价饮料
o Food orders are processedaccurately
o 准确的下餐饮订单
o Trays and tray jacks areeffectively used
o 有效的利用托盘和托盘架
o Food and beverage orders aretaken quickly
o 快速的为客人写餐饮订单
o Payment methods are handledaccurately
o 准确的处理付款方法
o Working areas are cleaned andre-set quickly
o 快速的清洁工作区和重新布置
o Bar is clean
o 清洁的酒吧
o Used ashtrays are regularlycleaned
o 定时清理用过的烟灰缸
o Guests are conversed with inrelation to the food and beverage products
o 与客人谈论有关的餐饮产品
· Carries out effective beverageservice by ensuring:
· 通过确保以下内容高效的提供饮品服务:
o Beverages are up-sold andregularly replenished, abiding by responsible alcohol service regulations
o 遵守酒精饮料服务归定,推销饮料并定时为客人续酒。
o Converse with Guests aboutwine, advising the types and styles of wine, taking wine orders and servingwine
o 与客人谈论葡萄酒,建意葡萄酒的品种和风格,写单和为客人送酒
o Promoting and selling cocktailsto guests
o 向客人推销鸡尾酒
o Making and presenting cocktails
o 调配和装饰鸡尾酒
o Coffee and tea is served hotand in accordance with standard
o 按规范提供热的咖啡和茶
· Patron care standards areadhered to by ensuring:
· 通过确保以下方面遵守宾客服务规范:
o Guests are advised on alcoholicbeverages
o 给予客人有关酒精饮料的建议。
o The strengths of alcohol isadvised and guests are advised as to their effect
o 告知客人酒精强度,并告诉客人对他们的影响。
o Compliance with legalprovisions of local liquor codes
o 遵守法律规定和地方酒精饮品条例。
o Level of intoxication of guestsis assessed and appropriate action taken
o 评定客人的醉酒程度并采取必要的措施。
o Advise guest on the hotel’spolicy of smoking
o 通知客人酒店的吸烟规定。
o Monitor factors which interferewith the total experience of the guest
o 监测影响客人总体体验的各方面工作。
· Cellar operations are carriedour including:
· 酒窖管理包括:
o Correct use of refrigerationsystem
o 正确的使用冰箱系统
o Effective operation of thepost-mix syrups bulk dispense system
o 有效的使用后混合桶装糖浆分装设备
o Operating the beer reticulationsystem
o 使用啤酒过滤裝置
o Adhering to stock controlprocedures
o 遵循存货管理程序
· Take appropriate action toresolve guest complaints
· 正确处理客人的投诉。
· Performs related duties andspecial projects as assigned
· 承担相关的职责和安排的特别项目。
北京临空皇冠假日酒店,由洲际酒店管理集团管理,地处天竺空港经济开发区,与中国国际展览中心(新馆)隔路相望,紧邻城铁15号线国展站和北京最大的高档别墅住宅区。酒店距离首都国际机场仅15分钟车程,并为客人提供免费的24小时机场巴士接送服务,每半小时一班(敬请拨打010-58108114提前预订)。驱车前往望京商务区只需20分钟,由机场高速驱车25分钟即可抵达北京繁华的商业中心。酒店设施高档、齐全,600间设计新颖的客房及套房为您提供“皇冠假日”水准的舒适享受。总面积达1700平米的宴会、会议场地以及能够容纳600人的户外花园,不仅适合承办大型商务会议、庆典活动,也是高档鸡尾酒会、中西式婚宴、各种小型会议的理想选择。“皇冠假日会务总监”及其团队一站式的专业服务,将确保您每个会议及活动的圆满成功。酒店拥有3个风格迥异的餐厅,无论是本土客人还是国外来宾,无需远行,即可在这里享用世界各地品种繁多的美食佳酿。在繁忙的工作和商务活动之余,客人可以体验我们的酒吧、健身中心、室内恒温泳池及户外网球场等休闲娱乐设施,释放一天的压力与疲惫。 面试须知:邮件地址:hr-recruitment@cpairportbj.com面试时间:周一至周五10:00-16:00面试地点:酒店人力资源部面试需带资料:身份证原件、一张一寸彩色照片乘车路线:1.乘坐地铁15号线到国展站下,C口出,往南1000米左手边即是;2.东直门外乘坐公交850或943到顺义马连店站下车即是;3.东直门站乘坐916西在顺义马连店站下车即是;4.在顺义城区乘坐915路到马连店道口站下车即是。