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职位描述:
• Under the general direction of the General Manager or delegate, and within the limits of established InterContinental Hotels Group and local hotel policies & procedures, directs all aspects of secretarial work in the hotel, maintains the executive office to IHG Presentation standards and maintains all matters relating to executive administration in a confidential, professional manner. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.
Demonstrates an understanding of competitors’ major strengths and weaknesses
• Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
• Read and focus hotel business & related financial report
• Reports directly to and communicates with the General Manager on all administrative matters
• Maintains the utmost confidentiality and discretion when handling business affairs
• Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate
• Supervises the work of the Executive Office staff (Secretaries, Receptionist, Messengers, Drivers)
• Day-to-day secretarial work to include typing, filing, faxes and telephone etc.
• Distribution of memos, letters and other information etc.
• Arranging internal / external appointments
• Handling reservation as requested, Translating incoming letters, documents, articles by request
• Storing and keeping all confidential information
• Taking minutes of Department Heads /Ex.Com meeting as requested
• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs
• Take action to address these needs in order to exceed their expectations
• Create a positive hotel image in every interaction with internal and external customers
• Adhere to hotel brand standards
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Assist guests and escort them to locations within the hotel at their request
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
• Maintain current Hotel information to be able to provide information to guests
• Implements procedures which enhance the guest experience
• Be familiar with Risk Management
• Be familiar with policy and procedure of Quality Audit and adhere to Brand Safety Standard. Accordingly follow up the Management Action Plan according to the result by IHG Audit Consultant
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Be familiar with Green Engage and keep to update according to request
• Respond to the IHG Group “Responsible Business” called for, and actively attend community activities
职位资格和技能:
Required Skills
• 3 years of secretarial experience, or an equivalent combination of education and experience
• Proficient in the use of Microsoft Office
• Good communications and writing skills
• Tasks and Project ManagementQualifications
• Diploma in Business or Secretarial Study
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