招聘贴身管家 Butler_惠州洲际度假酒店招聘信息-最佳东方

岗位职责

•At all times well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel, and willing to offer assistance at all times
时刻保持装束整洁、态度和悦，以最礼貌的方式迎接来店客人，并随时为其提供协助。

•Maintain the entrance and main door area clean and tidy, free of obstacles and ensue that traffic through the driveway is controlled
保持入口和大门区域的整洁干净，清除障碍物，并确保车道通畅。

•Adhere to guest contact standards at all times
时刻遵守与客人交往的准则。

•Provide current knowledge of the services and facilities offered by the Hotel, in order to provide reliable information to guests
熟知酒店服务项目和设施情况，以便向客人提供可靠的信息。

•Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.
将客人引至前台并在其办理入住手续时在其身后等待。在看到前台接待员的示意后上前从前台接待员处取得房间号和房卡，然后立即护送客人至其房间。

•Be familiar with the layout of the hotel and memorize the preferred route for escorting guests
熟悉酒店布局并记下护送客人的最佳路线。

•Room the guest in accordance with hotel standards
按照酒店标准为客人安排房间。

•Be familiar with the lift workings and emergency stairs
熟悉电梯和疏散楼梯的使用。

•Provide information to guests about the hotel facilities and services
向客人提供关于酒店的设施和服务的信息。

•Provide guest services and guidance
向客人提供服务和引导。

•Use the Duty Log to document matters of importance
使用工作日志来记录重要事项。

岗位要求

•High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
具有高中或酒店行政管理，酒店管理或相关的专业证书。

•6 months experience in guest service or customer service, or an equivalent combination of education and experience.
拥有6个月宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景。

•Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

•Able to read and write English
能够读写英语

洲际酒店集团在全球100多个国家经营着6,000余家酒店，洲际酒店及度假村品牌就隶属于洲际酒店集团旗下。惠州洲际度假酒店位于苍翠繁茂的郊野山谷广东省惠州市横沥镇，是广东目前融合高尔夫与温泉于一体的超五星级顶尖度假酒店。酒店全域占地400英亩，设施齐全，更有400多年历史的92度温泉始源于此，酒店交通便利，临近惠州市区，距深圳机场仅90分钟车程，离香港120分钟车程。酒店拥有200间豪华舒适的行政客房及20栋别墅，中、西餐厅，大堂酒吧，7间多功能会议室，康体中心，儿童俱乐部，还有宁静的湖泊，国际标准的18洞高尔夫球场，洲际水疗（SPA）及天然温泉。加入我们的团队之后，您还将享有这家成功的全球酒店集团带来的众多机遇。何不选择加入我们，在工作中尽炫自我？访问下列网址，立即了解更多有关加入我们团队的信息 www.ihgjobs.cn /www.ihgjobs.hk / www.ihgjobs.tw