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PRINCIPAL RESPONSIBILITIES 主要职责
1. Develop training policies as required.
根据要求制定培训政策。
2. Develop Job Descriptions of training team.
制定培训团队的职位说明。
3. Develop and monitor annual and monthly training budget.
制定并监控年度及月度培训预算。
4. Conduct training needs analysis with department managers to assess specific learning needs.
与部门经理合作进行需求分析,确定学习需求。
5. Conduct training programs such as FIRST60 Certificate program, English training, customer service programs, supervisory and management skills programs, and other components of the LHG Learning & Development Framework as necessary.
根据需要开展各项培训课程,如入职培训、英语培训、客户服务培训、管理技能培训及朗廷酒店集团学习与发展框架中的其他培训项目。
6. Coordinate training programs with external consultants such as beauty make-up class, grooming class, fire safety training, first aid class, hygiene class, etc.
与外方顾问协调化妆、仪容仪表、防火安全、急救、卫生等培训项目。
7. Evaluate training effectiveness by conducting training audits and produce audit reports for management review.
通过审核评估培训效果,制作审核报告交管理层审阅。
8. Develop Departmental Trainers System by conducting Train-the-trainer program, monthly training plan and report system, etc.
通过培训员培训、月度培训计划和报告系统等发展部门培训员系统。
9. Conduct monthly departmental trainer meeting.
组织每月部门培训员会议。
10. Sit-in departmental training sessions and give feedback to departmental trainers.
参与部门培训并向部门培训员提供反馈。
11. Develop and monitor Best Trainer Award system.
发展和监督最佳培训员奖励系统。
12. Monitor and oversee all departmental learning programs including, Departmental
Orientation, FLHSS (Fire Life Health Safe Security), etc
监督和管理所有部门学习项目,包括部门入职、防火、生命健康、安保培训等。
13. Develop and present Annual and Monthly Training Plan and Calendar.
制定出台年度和月度培训计划和日程安排。
14. Monitor and control training resources.
监管培训资源。
15. Track, input and maintain all individual colleague learning & development records within
HRMIS System.
在人力资源管理信息系统内跟踪、录入及管理所有员工的学习与发展记录。
16. Maintenance of attendance records and other documentation related to the Learning &
Development efforts.
维护与学习和发展活动有关的考勤记录和其他文件。
17. Maintain the quality of training notice board with updated training information.
管理培训海报栏,保证其内容新颖。
18. Support all efforts to enliven our Company’s Mission, Guiding Principles and Legendary
Quality Experiences throughout the hotel leading by example and serving as a role model.
支持酒店内一切以实例和楷模活化公司远景、指导方针及传奇优质体验的尝试。
19. Ensure security and confidentiality of all information throughout the hotel.
保证酒店所有信息机密安全。
20. Perform other duties assigned by the management.
履行管理层安排的其他工作职责。
REQUIREMENTS职位要求
Education 教育学历
1. Degree in Human Resources, Hospitality, Communications, Education, Psychology, Fine Artsor other related areas.
人事、酒店管理、传播、教育、心理学、文学或其他相关专业学历
2. Previous HR experiences a plus.
有人事经验最佳
Experience 工作经历
A minimum of 5 years in training experience, preferably within the hospitality field or high end customer service discipline
至少5年培训工作经验,酒店或高端客服领域最佳
Job Skills & Knowledge 技能知识
1. Knowledge of different departments within a hotel setting.
熟悉酒店各部门
2. Must possess ability to coordinate with multiple tasks.
同时协调多项工作的能力
3. Knowledge of how to develop training programs
开发培训计划的能力
4. Strong Computer literacy to include: Microsoft Office Suite and Internet. Digital Imaging knowledge preferable.
熟练使用微软办公软件及因特网,了解数字影像技术优先
5. Excellent communication skills
优秀的沟通能力
6. Fluency in English and Chinese (verbal, written and comprehension)
中、英文流利(口头、书面及理解)
7. Problem solving and Action Plan formulation.
解决问题、制定行动方案的能力
8. Requires high levels of interaction with all members of staff. Exchanging ideas, information and opinions with others to formulate programs and arrive jointly at decisions, conclusions and solutions.
与所有员工深层互动的能力,与他人交流想法、信息和看法以制定计划、做出决定及解决问题的能力
9. Possess high degree of stamina, agility and flexibility
精力充沛、反应敏捷、灵活机动
10. Able to present themselves with an uplifting personality as well as presenting a high degree of confidentially.
积极向上、严守机密
Computer Skills 电脑技能
Must be well-versed in Microsoft word, excel, PPT software.
必须掌握熟练的微软办公自动化技能
Language Proficiency 语言能力
Excellent oral and written fluency in both English and Chinese
流利的英语和中文口语和书写能力
2017年11月1日 — 香港朗廷酒店集团宣布北京首都机场东海康得思酒店揭幕,成为首间进驻北京的康得思品牌酒店,以配合集团的长远发展策略。酒店前称北京首都机场朗豪酒店,在正式更名为“康得思”CORDIS品牌后将继续由同一酒店管理团队进行管理。朗廷酒店集团于2015年在全球推出“康得思”CORDIS品牌,该品牌英文名在拉丁文中译为“心”,旨在致力为宾客呈献发自内心的挚诚服务、联系无间的便利、时尚脱俗的品味享受,以及与别不同的亲切住宿体验。 毗邻北京首都机场的康得思酒店为涉外五星级酒店。格调时尚,高科技配套一应俱全,为经常穿梭各地的旅行者,带来便利的惬意住宿和贴心服务。酒店楼高六层,设有268间装潢典雅的豪华客房及套房、创新而时尚的餐厅及酒吧、设备齐全的健身中心,以及设施先进的宴会及活动场地。