招聘前厅部经理/副经理 FOM/AFOM_北京北辰洲际酒店招聘信息-最佳东方

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此次招聘前厅副经理 AFOM，谢谢

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JOB OVERVIEW 职位概述

• Assist in managing all aspects of the front office areas which may include but is not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his/her absence.

协助管理前台各方面工作，包括但不限于注册客人，行李服务，礼宾服务，商务中心，电话服务，客人预订来确保客人的满意度，使酒店利润最大化。遵守品牌规范。在前台经理缺席时代理其职位

DUTIES AND RESPONSIBILITIES 工作职责

FINANCIAL RETURNS 财务回报：

• Maximize occupancy, revenue and average rate while maintaining high service standards

在保持服务的高标准的同时将入住率、收益和平均价格最大化

• Promote Inter-hotel sales and in house facilities

促进店际销售及完善内部设施

• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

与上级领导和财务总监一起编制和管理部门预算

PEOPLE 员工团队：

• Assists the Front Office Manager in all aspects of their duties

协助前厅部经理的各方面工作

• Assist Front Office Manager in execution of the management of staff

协助前厅部经理管理员工

• Control the availability of rooms, rooms types, accuracy of room count and rate categories

管理房间空余情况、房间类型、房间出租率和价格类型的准确性等

• Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to

与客房部联系，保持客房形象，并遵守“到店即可入住”的政策

• Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met

与行政管家紧密联系，以确保客人的特殊需要、关于各类用品的需要和其它与客房相关的需要得到满足

• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out

掌握信用政策和程序，并与财务部密切联系，以确保信用程序的完全执行。

• Know system recovery procedures

掌握系统复原程序

• Interpret computer reports

分析电脑报告

• Compile statistics for front office and provide reports relating to that area

为前厅部整编统计数字并提供与之相关的报告

• Continually check the accuracy of room count

不断检查房间出租率的情况

• Maintain inter-departmental relationships to ensure seamless customer service

保持各部门之间的关系以确保对客服务畅通

• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees

保持部门员工的行为、装束、卫生、制服穿着、外表和仪态标准

• Provide input for Front Office Departmental Meetings and deputizes in cases of absence

参加前厅部部门会议并在缺席的情况下负责代理

• Works with Superior and Human Resources on manpower planning and management needs

与上级领导和人力资源部一起进行人力规划和管理需求。

GUEST EXPERIENCE 宾客体验：

• Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition

监督前厅部员工，以确保来宾被及时的礼貌接待并得到充分的注意和重视

• Monitor Front Office and particularly Guest Relations personnel, to ensure ICHG members, known repeat guests and other VIPs receive special attention and recognition

监督前厅部，特别是客户关系人员，以确保优悦会会员、常客和其它贵宾得到特别关照和尊重。

• Turn away guests if occupancies deem it necessary ensuring no good-will is lost

如无房则婉拒来客，以免丧失信誉

• Approve upgrades and special amenities in absence of manager

批准房间的免费升级及特殊设备的使用

• Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival

经常到大厅、接待处和收银台检查其整洁情况，并在贵宾到来前对贵宾房进行抽查

RESPONSIBLE BUSINESS 企业责任：

• Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

在考虑项目入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为前厅部员工准备高效的工作计划，安排节日和假日

ACCOUNTABILITY 职责

QUALIFICATIONS AND REQUIREMENTS 任职要求

This job requires ability to perform the following 此职务要求有能力完成下列活动：

 PHYSICAL:

人员要求：

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

• Good writing skills

具有良好写作技能

• Proficient in the use of Microsoft Office and Front Office System

熟练使用微软办公软件和前台系统

• Problem solving, reasoning, motivating, organizational and training abilities

具有解决问题，推理，号召，组织和培训能力

• Strong Leadership skills in managing teams

在管理队伍中有具很强的领导技能

• Ability to manage complex relationships

管理复杂关系的能力

• EDUCATION: Bachelor’s degree in Hotel Administration, Business Administration or equivalent

• 学历：具有酒店行政管理，商业管理或相关的学士学位。

• Experience – 2 years of guest service / hotel experience with one year in a management capacity, or an

equivalent combination of education and experience.

拥有2年酒店宾客服务工作经验，包括1年管理经验，或与此相当的教育和相关工作经结合的背景

Type and level of experience required may vary slightly based on size and complexity of operation

经验类型和程度的要求可能因运营规模和复杂性而略有不同。

北京北辰洲际酒店由北京北辰实业股份有限公司投资兴建，由洲际酒店集团管理。酒店坐落于奥林匹克中心公园区，与鸟巢、水立方遥相呼应，并与国家会议中心相连通。酒店距离北京首都国际机场25分钟车程，距市中心仅15分钟车程，优越的地理位置，能便捷地到达故宫、天安门广场及众多名胜古迹，是商务及休闲旅行的绝佳选择。这座奢华酒店更拥有长城和颐和园的快捷路线，令您轻松的体会古都的文化精粹。作为顶级商务酒店，北辰洲际拥有337间配备顶级的房间，酒店共16层，风格迥异的餐厅任意选择（包括啡扬咖啡厅，提供全天零点国际美馔；粤秀轩中餐厅，囊括粤菜及其他中国特色菜系；意秀意大利餐厅，储备精选的葡萄酒；大堂吧，提供回味无穷的茶饮及点心）。