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JOB RESPONSIBILITIES:
- Responsible for delivery and operational management of training courses in assigned program area (such as Quality/Service training). Manage scheduling and logistical aspects of all training programs.
- Provide workshop delivery feedback.
- Complete Performance Management responsibilities for assigned Team.
- Assist in Range of Special Projects as Needed
- Manage within agreed budget and select external consultants as needed. Ensure that all course curricula and educational materials are current and of acceptable quality and delivered on time.
- Establish performance standards and operating procedures.
- Assess training and certification Rules for Operation according to brand and recommend alternative requirements as necessary.
- Manage the development of training programs/applications, curricula, assessment tools and corresponding materials (includes lesson plans, participant materials, job aids, user manuals, etc.) for assigned program area.
- Evaluate designated programs to determine effectiveness, need for enhancements, or elimination of programs; actively pursue alternate training methods and interactive training technologies.
- Coach and develop team members; Act as an advisor to subordinate staff to help meet established schedules and/or resolve technical or operational problems.
JOB QUALIFICATIONS:
- Bachelor's or Master's Degree in Hotel Management, Business, Education, or a relevant field of work.
- 6-10 years progressive work-related experience in training design and facilitation.
- Demonstrated experience in managing and developing people including the ability to manage remote staff.
- Demonstrated knowledge of the Service/Hospitality industry, hotel operations and systems.
- Demonstrated problem solving and time management skills
- Demonstrated instructional design skills to effectively develop client focused training programs.
- Demonstrated in-depth knowledge of training design principles and practices.
- Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff.
- Strong facilitation skills and ability to communicate information to groups in a clear and concise manner. Demonstrated solid teamwork and interpersonal skills and ability to communicate with customers, employees and senior management.
- Analytical and problem solving skills.
- Demonstrated project management and organizational skills.
- Ability to train in Mandarin Chinese and English language
钓鱼台美高梅酒店集团 2007 年,钓鱼台国宾馆携手美国美高梅国际酒店集团合资成立钓鱼台美高梅酒店集团,这一高端酒店管理平台致力于以别具一格的高端酒店、府邸、购物和娱悦体验,传颂钓鱼台与美高梅珠联璧合的款客之道。集团以“融·和”为信条,秉持“融合中西精彩,创新旅居生活”的使命,志在成为全球领先的旅居服务集团。 集团开发及运营有六个酒店品牌和一个住宅品牌,分别是钓鱼台、宝丽嘉、美高梅、美高梅美幻、美高梅美荟,美高梅麦思精选和钓鱼台美高梅公馆。目前已开业的酒店包括居于亚龙湾中心位置的三亚美高梅度假酒店(2011 年开业)、坐落在 300 年历史宽窄巷子中的成都钓鱼台精品酒店(2014 年开业)、坐拥外滩两岸无敌景观的上海苏宁宝丽嘉酒店(2018 年开业)、方山脚下的南京鲁能美高梅美荟酒店(2021 年开业),以及徐汇滨江地标上海西岸美高梅酒店(2023 年开业),集团在青岛、广州、深圳、珠海、陵水、武汉等地还将陆续开业多家酒店。此外,钓鱼台美高梅公馆已入驻北京、海口、三亚等多个门户城市。 了解更多详情,请登陆集团网站:www.dytmgm.com DIAOYUTAI MGM HOSPITALITY Diaoyutai MGM Hospitality, the joint venture between Diaoyutai State Guesthouse in China and MGM Resorts International in the United States, is a high-end hotel management platform focusing on the development of hotels and resorts, residences, and entertainment experiences, bringing a shared culture of hospitality inherited from the parent company brands to the worldwide stage. With its credo of “Combine to Innovate”, Diaoyutai MGM Hospitality is committed to creating a new style of travel and living by combining greatness of the world, aiming to become the world leading travel and living experience group. At present, there are six hotel brands and one residence brand under the umbrella of Diaoyutai MGM Hospitality - Diaoyutai, Bellagio by MGM, MGM, Mirage by MGM, Mhub by MGM and mx by MGM, as well as Diaoyutai MGM Residences. MGM Grand Sanya in the center of Yalong Bay (2011), Diaoyutai Boutique Hotel Chengdu in 300-year-old Kuanzhai Alley (2014), Bellagio Shanghai with magnificent view on the North Bund (2018), Mhub by MGM Nanjing Jiangning at the foot of Fangshan Mountain (2021) and MGM Shanghai West Bund as the landmark of Xuhui Binjiang (2023) have been officially opened. Meanwhile, a number of hotel projects are in the pipeline in Qingdao, Guangzhou, Shenzhen, Zhuhai, Lingshui, Wuhan, etc. Diaoyutai MGM Residences have opened the doors in gateway cities like Beijing, Haikou and Sanya. For more information, please visit group website at www.dytmgm.com