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Responsibilities:
岗位职责:
Under the guidance and supervision of Service Manager – Guest Relations and Service Leader- Guest Relations. The Service Associate – Guest Relations ensures smooth and efficient handling of the service so that the guest receives utmost care. Provides the necessary VIP treatment; coordinates with all department concerned to fulfill guest needs and to respond and comply professionally
在宾客服务经理-客户关系及宾客服务主管-客户关系的指导和监管下确保运营的流畅有效,以便客人得到最佳的服务。提供必要的VIP待遇,与其他部门相协调以满足,回复客人的需求
Requirements:
岗位要求:
Presentable
形象好
Fluent in oral and written English
流利的口语及良好的英文书面表达能力
Ability to Interact
沟通协调能力
Displays initiative
工作主动
Able to lead and motivate the team
团队领导激励能力
Able to work flexible
工作时间灵活
广州香格里拉位于新商业区中心地带,傍依珠江,毗邻广交会馆,交通便捷,可轻松抵达各大景点及地标,包括:长隆欢乐世界、广州塔及珠江新城中央商务区等。酒店距广州东站约7公里,距广州南站约16公里,距广州白云国际机场约32公里,是商旅人士的优选。酒店更拥有逾5,800平方米的葱郁花园,配备1,000平方米户外泳池和各种亲子设施,是城中享有盛名的都市度假之地。-704间可尽览珠江景致或城市美景的客房及26套服务式公寓-6间餐厅及酒吧包含2间米其林餐盘奖餐厅夏宫中餐厅和乐排馆、自助餐厅、滩万日本料理、东南小馆和大堂酒廊-距离广交会展馆约300米Located in the city’s new business and commercial district, Shangri-La Guangzhou is adjacent to the Canton Fair Complex, and perched on the banks of the Pearl River with easy access to major attractions, landmarks, railway stations and the airport. Nestled amidst 5,800 square metres of landscaped gardens with a 1,000-square-metre outdoor pool and child-focused facilities, the hotel provides a city oasis in Guangzhou for your relaxation.-704 guestrooms and suites with splendid views of the Pearl River or our lush gardens and 26 fully serviced apartments.-6 restaurants and bars including two MICHELIN Plate award winners - Summer Palace and RIBS, All Day Dining restaurant, Japanese restaurant Nadaman, S.E.Asia Kitchen & Bar and Lobby Lounge.-About 300 metres away from the Canton Fair Complex.