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Responsibilities:
岗位职责:
Provides warm and natural services and handles all guest services activities in the Service Centre in accordance with objectives, performance and quality standard established by Shangri-la Hotel, Guangzhou. Ensures that the communication system of the hotel is well maintained and guest communication handled politely and efficiently.
提供让客人感到温暖和自然的服务,并且处理所有客人通过总机所要求的服务,为广州香格里拉大酒店建立并实施良好的质量标准。确保酒店与客人建立良好的公共关系,并且能够礼貌和有效的维护与客人的关系。
Requirements:
岗位要求:
College graduate or its equivalent
大专或同等学历毕业
Good command of English
良好的英语技能
Service orientated, willing to work under pressure
面向服务,喜欢承担工作压力
广州香格里拉位于新商业区中心地带,傍依珠江,毗邻广交会馆,交通便捷,可轻松抵达各大景点及地标,包括:长隆欢乐世界、广州塔及珠江新城中央商务区等。酒店距广州东站约7公里,距广州南站约16公里,距广州白云国际机场约32公里,是商旅人士的优选。酒店更拥有逾5,800平方米的葱郁花园,配备1,000平方米户外泳池和各种亲子设施,是城中享有盛名的都市度假之地。-704间可尽览珠江景致或城市美景的客房及26套服务式公寓-6间餐厅及酒吧包含2间米其林餐盘奖餐厅夏宫中餐厅和乐排馆、自助餐厅、滩万日本料理、东南小馆和大堂酒廊-距离广交会展馆约300米Located in the city’s new business and commercial district, Shangri-La Guangzhou is adjacent to the Canton Fair Complex, and perched on the banks of the Pearl River with easy access to major attractions, landmarks, railway stations and the airport. Nestled amidst 5,800 square metres of landscaped gardens with a 1,000-square-metre outdoor pool and child-focused facilities, the hotel provides a city oasis in Guangzhou for your relaxation.-704 guestrooms and suites with splendid views of the Pearl River or our lush gardens and 26 fully serviced apartments.-6 restaurants and bars including two MICHELIN Plate award winners - Summer Palace and RIBS, All Day Dining restaurant, Japanese restaurant Nadaman, S.E.Asia Kitchen & Bar and Lobby Lounge.-About 300 metres away from the Canton Fair Complex.