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岗位职责/职位描述


1、热情有礼和快捷地为宾客办理入住及退房手续;
provide check-in/out service for the guests;

2、满足客人提出的恰当要求,并提供热情有礼和有效率的服务;
satisfy the guests demands,and provide the effective service;

3、所有帐项准确地显示在帐单上,并保证有关文件被收集并附在登记表;
all the item would be signed on the bill,ensure that the related files be collected;

4、接受客人订房,并完整记录交订房部处理;
accept the guests reservation and write down;

5、正确收取营业款项并按时上交;
collect the operating fund and deliver;

6、熟悉酒店服务设施,为客人推介及提供咨询服务;
familiar with the hotel facilities,provide information to the guests;

7、为每位客人做好客史记录;
get the historic information for each guests;

8、为团体做好接待和准备工作;
make receptio and preparing work for the team;

9、保持和清洁工作范围内的卫生工作;
keep the work environment clean;

10、为客人提供外币兑换服务;
provide the charge-exchange service;

11、开、退保险箱服务;
open the safe-deposit box service;

12、完成上级分派的各项任务;
accomplish other tasks that the leader arranged.



  • 长沙融程花园酒店有限公司
  • 长沙融程花园酒店有限公司
  • 长沙融程花园酒店有限公司
  • 长沙融程花园酒店有限公司
  • 长沙融程花园酒店有限公司