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岗位职责/职位描述

1.全权负责酒店夜间安全工作,妥善处理酒店夜间发生的治安事件;

Be responsible for the safety of the hotel  and deal with the security incidents at night;

2.加强夜间巡视,特别是重要部位的巡查工作,发现问题及时处理,并做好工作记录;Strengthening the night patrol, especially the important parts of the inspection work, find problems in a timely manner, and do a good job records;
3.监督检查上岗员工的工作表现,对违纪员工有权按规章予以处罚,对工作中表现突出的员工,有权向上级部门建议给予奖励;

Supervision and inspection of the work performance of the staff, the right to discipline employees shall be punished according to the rules, the outstanding performance of the staff, the right to recommend to the higher authorities to reward;

4.遇到客人对酒店的设备设施、服务质量等方面投诉时,要认真倾听并做好书面记录,无论对错都不与争执,以期尽快平息客人,在考虑酒店的利益得到最大保护的同时,可以适当地满足客人的合理要求,做到合理解决,以维护酒店的良好声誉;

Listening carefully and makinga written record when deal with the guest complaints about the hotel facilities and service quality ; Handling some problem as soon as possible in order to quell the dispute,   properly meeting the reasonable requirements of the guests and achieving a reasonable solution, in order to maintain good reputation of the hotel;

  • 长沙融程花园酒店有限公司
  • 长沙融程花园酒店有限公司
  • 长沙融程花园酒店有限公司
  • 长沙融程花园酒店有限公司
  • 长沙融程花园酒店有限公司