招聘大堂经理/夜班经理_上海兴荣温德姆至尊豪廷酒店招聘信息-最佳东方

1. Acknowledges turnover by outgoing counterpart of the emergency key and the Assistant Manager’s log book.

通过应急钥匙和大堂副理记事本核对客流量。

2. Reviews log book with departmental heads to check on guest service conditions or to recommend changes on existing practices.

与部门主管一起查询记事本来核实宾客服务的条件或推荐在已有情况下的更改。

3. In the absence of the Departmental Head/Assistant Departmental Head. Sectional Head of an operations unit, monitors the performance of the staff, advises Head of unit of same.

在部门主管/部门主管助理，分部主管不在时监督员工工作表现，给主管提出建议。

4. Receives, records and acts on relays complaints and grievances as well as compliments and

commendations.

接受、记录并处理酒店受到的客人的褒奖抱怨和委屈。

5. Arranges for limousine and photo services for VIPs and dispatches all pertinent information about said persons to company executives concerned.

为贵宾客人安排豪华轿车和拍照服务并将上述客人的相关信息分发至相关的公司主管。

6. Arranges car services for executives on official business.

为公司总监的商务活动安排轿车服务。

7. Monitors use of all Hotel vehicles and gasoline consumption

监督所有酒店车辆的使用状况和汽油消耗。

8. Offers assistance and provides needed/sought information to guests and VIPs upon their arrival at the lobby; escorts guests to their rooms and requests them to register in the VIP Guest Book whenever necessary.

提供帮助并在客人和贵宾到达酒店大堂时提供所需信息，在必要时请他们在贵宾客人登记本上登记。

9. Arranges accommodation of overflow guests in alternate hotel(s) and keeps record thereof; arranges for their return to the Hotel the following day or when conditions allow/exigencies require/justify.

为过剩的客人安排就近的酒店食宿并作记录，如果条件允许，安排他们隔天回酒店/紧急处理/证明。

10. Handles questions of charges, investigations of any guest comments and co-ordination with emergency plans.

处理有关费用的问题，调查任何客人的评价，紧急事件处理。

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