• 五险一金
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 管理规范
• 人性化管理
• 技能培训
• 节日礼物
• 尽炫自我

Co-ordinate and arrange activities
accorded to the F&B office
协调和安排活动,使其与餐饮部办公室相一致。
Appraise department head of the day to day
activities of the section
估计每日餐饮部管理层的每日安排。
Arrange appointments and meetings for the department
head, recording same in diary and ensure the department head has the
appropriate documentation for each appointment 
为餐饮部管理层安排约会与会议，记录同样的纪要和保证餐饮部管理层有一份一致的记录。
Attend meetings such as Department Heads
Meeting, Executive Committee Meeting and others as directed by the department
head
根据餐饮部管理层的安排，参加会议，例如：各部门总监会议和执行委员会。
Take minutes of attended meetings,
accurately transcribe and circulate to appropriate personnel
记录参加会议的内容，并准确抄录和分发给合适的人员。
Check the F&B related record on time (Including
Promotion tracking record, email address tracking record, Lobster.ink,
departmental daily report.)
及时查阅餐饮部相关跟踪记录。（包括餐饮推广、邮件记录、Lobster.ink， 部门日常报告等。）
Prepare all documents (qianbao, payment,
task force agreement, artist form, FSMS Record etc) and follow up the process.
准备餐饮部相关文档单据并配合各部门做好跟进工作（包括签报、单据表格、协议、报告等）
Inform related parties up on department
head request.
根据部门长需求做好相关部门及人员的上传下达及通知工作。
Collect information and data from related
department to update F&B related report and deliver or submit them to
related parties in time.
及时向各相关部门收集所需数据、信息，以更新餐饮部相关报告，并发送或提交给有关部门。
Arrange room and restaurant reservations
for VIP guests/personnel
为重要客户和人员安排房间和餐厅。
Prepare welcome letters for Department
Heads’s signature
为餐饮部管理层签名准备欢迎信
Perform hostess duties at staff, guest and
other functions as required
根据需要，在员工、客人和其他活动中执行迎接服务职责。
Assess priorities of work and assist in
organizing Department Heads’s priorities
协助餐饮部管理层提前估计工作。
Prepare replies to routine correspondence
for Department Heads’s signature
为餐饮部管理层的答复日常事务。
Take dictation of correspondence as
required
根据需要旅行书信要求。 
Open and sort mail addressed to the Department
Heads
展现和整理邮件地址给餐饮部管理层。
Maintain a filing and trace system: SCM,
ESS etc.
维护和整理档案系统，如SCM, ESS等。
Answer all incoming calls for the
Department Heads and either transfer, redirect or take a message
为餐饮部管理层接听所有电话，包括转接和留言。
Maintain the strictest confidentiality at
all times on all matters
在任何情况下，一直保持最严格的机密性。
Demonstrate essential overall knowledge of
 the organization
对于组织展示全面的基础知识。
Demonstrate familiarity with job tasks
熟悉工作任务
Understand the responsibilities of other
sections and departments and co-operate with them
了解其他部门和区域的职责并与各部门保持合作。
   
Occupational Health and Safety
Responsibilities
职业健康及安全职责：
Demonstrate Awareness of OH&S policies
and procedures and ensure all procedures are conducted safely and within
OH&S guidelines and ensure your direct reports do the same
显示及意识到职业健康和安全的政策和程序，确保所有产品能符合所操作的安全和职业健康和安全指导方针，并时刻保持汇报及一致。
Be aware of duty of care and adhere to
occupational, health and safety legislation, policies and procedures
知晓关爱职责，坚持职业、健康、安全合法的规章及程序。
Be familiar with property safety, first
aid and fire and emergency procedures and operate equipment safely and sensibly
熟悉财产的安全，急救，消防和紧急疏散等程序，灵活、安全地操作部门设备。
Initiate action to correct a hazardous
situation and notify supervisors of potential dangers
积极行动纠正危险情况，并通报上级潜在的危险。
Log security incidents and accidents in
accordance with hotel requirements
根据酒店的要求摘记安全事件和意外事故。
Set high performance standards and pursue
agreed goals (with your Manager) 
Strive for constant improvements and takes
responsibility for achieving business results and persevere despite obstacles 
Report problems to Management with
suggestions for resolution
设立高标准和目标(与您的经理)
为工作不懈的努力，扫除一切障碍达到商业结果。
向管理层汇报问题并寻求建议以解决问题
Demonstrate an interest in and an understanding
of issues relevant to your department and hotel and keep your knowledge up to
date, including legislative information
Understands the hotel’s business
priorities, products and services and has a good grasp how the department is
run 
Brings best practice to the attention of
department, shares new ideas that have been read about or discovered
Clearly understands how their own role and
the role of others impact employee satisfaction, guests and department
performance
显示趣向和掌握明白本部门有关的业务知识保持不断更新，包括法律方面的信息
了解酒店的企业优先权、产品和服务，较好地掌握部门运作
给部门带来最佳的方法, 与他人分享好的方法和主意。
清楚明白自己的工作角色和其他员工的角色，顾客和部门的表现满意度，Diagnose problems and thoroughly analyse information to guide
decision making  
Evaluate and assimilate critical
information when reaching conclusions and make logical, competent decisions
诊断问题，彻底、详尽地分析情况，指引最终决定。
当达到结论时，估计和吸取关键的信息，同时做出符合逻辑的决定。
Build and maintain positive relationships
with all internal customers and guests in order to exceed their needs
Take action to address these needs in
order to exceed their expectations
Create a positive hotel image in every
interaction with internal and external customers
Adhere to hotel brand standards
Maintain a high level of product and
service knowledge in order to explain and sell services and facilities to
guests
Assist guests and escort them to locations
within the hotel at their request
Maintain knowledge of special programs and
events in the hotel in order to recognize and respond to guests needs
Maintain current Hotel information to be
able to provide information to guests
与酒店消费者和来宾建立积极的关系，超出他们的期望。
为了达到、超出它们的期望而采取行动，力争达到需求。
树立酒店积极的形象并相互作用影响每一位来自内部和外部的顾客。
坚持酒店的品牌标准。
为了更好地解说和推销文明服务及设施给客人，必须保持高标准的产品和服务知识。
根据客人的要求协助和陪同他们到酒店其他场所。
为了认识和反馈顾客的需要，保持专业的知识、项目计划和会务统筹等技巧。
保证当前酒店的信息能畅通无阻的提供给客人。
Demonstrate co-operation and trust with
colleagues, supervisors, teams and across departments
Communicate well to ensure effective shift
hand-overs
Actively participate in and conduct
organized meetings
Interact with department and hotel staff
in a professional and positive manner to foster good rapport, promote team
spirit and ensure effective two way communication
证明合作及对员工的信任，管理监督，团队合作，通过各部门传递积极的效绩。
良好地沟通以确保有效的班次移交。
积极地参与酒店各项会议。
以专业积极的方式，与酒店各部门及员工相结合，培养团队精神，保证双向沟通。
Be open to new ideas and make changes in
the job and routine as required
Work in line with business requirements in
a flexible and optimistic manner 
Complete tasks as directed by Management
Deputize in the absence of your Manager
根据需求，对新的想法采取开放式态度并对工作惯例做出变动。
以乐观的方式使工作与商业需求相一致。
根据经理要求完成任务
当经理不在时代表经理
Establish action plans and schedules for
meeting departmental priorities
Assign responsibilities, allocate
resources and co-ordinate the activities of yourself and others to meet
objectives effectively and efficiently
Prepare induction programs for new
employees and allocate sufficient time for their implementation
提前为部门会议建立行动计划和日程表
分配任务, 调拨资源和协调活动，使自己和他人有效和高效率地达到目标。
为新进员工准备资料和给与充分的时间他们实施工作。
Promote your ideas persuasively, and shape
the opinion of subordinates and overcome resistance
Build consensus for action and negotiate
mutually beneficial solutions
提出令人信服的想法, 克服障碍并塑造观点
建立一致的行动和相互协商有益的解决办法。
Work with your Manager to ensure you have
a clear view of what is required to achieve results, and take action and
responsibility to deliver it.  Ensure
your team meet deadlines and quality standards an tasks and projects are
completed as required
Adheres to and enforces the
InterContinental Hotels Group Code of Conduct, Hotel Policy and Departmental
Procedures
与你的经理一起工作以确保清晰的观点来达到经理的结果，采取行动和责任达到要求，确保团队按要求完成任务，并预见最终期限和保持质量标准。
遵守和执行洲际酒店集团的品行规范、酒店政策和部门规。
Inspire others to excel by clearly
communicating business values and direction, recognizing good performance and
providing managerial support
Develop potential of others through
coaching and development opportunities to build organization capability for the
future
鼓动大家力争清晰地沟通并超越商务价值和领导指示。认知良好的行为艺术和提供管理帮助。































































































































































































































































发展其他员工的潜力，帮教并发展机会建立其今后的组织能力。

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