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Job overview职位概述
Under the general direction of the Instant Service Center Manager/Front Office Manager and within the limits of established by InterContinental Hotels Group and local policies and procedures, oversees and directs all aspects of Telecommunication services, Business Center and Lobby Shop to achieve the highest possible guest satisfaction. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.
按照洲际酒店集团标准,在快捷服务中心经理和前厅部经理领导下,监督和指挥所有的电话服务,商务中心和大堂商店服务以达到客人满意的最高要求。围绕信任、廉政、尊重,团队和服务五项核心价值,增强员工的工作氛围,发扬洲际团队合作精神。