招聘Receptionist前台接待_北京维景国际大酒店有限责任公司招聘信息-最佳东方

· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

· Registers and rooms all arrivals according to established procedures

· Maintains intimate knowledge of departmental standards and procedures

· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

· Controls and maintains arrivals and departures records and pre-registration cards for VIPs Members

· Maintains cashier float and ensures accurate daily report of all money received

· Ensure sufficient advance deposit collected upon check in and action on high balance account every shift

· Cashes hotel guest’s personal and travelers checks and assists with currency exchange, ensure no fake or damage currency collect when receiving or changing money for the guest

· Be familiar with travel agent or any organization voucher and check the validity of travel agent vouchers

· Keeps abreast of all modifications to accounting policies and procedures

· Maintain an accurate room status and to be familiar with all room types, package plan, room rates, F&B promotion etc

· Advise Concierge on the assigned rooms to expedite the delivery of luggage

· Responsible and attends to guest’s request of using the service of safety box at all times

· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages and Intercontinental Hotels Group Loyalty programs

· Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist

· Record in the logbook any unusual happenings and all important matters for follow up

· Run the “back-up” in order to anticipate computer or electrical failure according to the set standard

· Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels

· Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

· Performs the audit balances and prepares all works for audit in an orderly fashion

· When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

· Check all correspondences to ensure billing instructions are properly approved and supported with voucher or other valid credit advance

· Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

· Prepare group master folio and outstanding list upon check out

· Ensure accurate post of guests’ miscellaneous charges into guest accounts

· Ensure hotel credit policy is adhered to at all times

· Handle small amount of cash paid out

· Ensure all vouchers for rebates, transfers, paid-outs and corrections are clearly explained and supported

· Ensure all guests settle their account by proper form of payment before leaving the hotel

· To balance the day’s postings, receipts, cash and credit cards to the computer print-outs at the end of shift. Ensure Shift Leader witness your balance work and drop in the float

· Hand over to the following Guest Service Officer the established sum of the rotating float. Both party must acknowledge the transfer in the prided logbook. Maintain, count and keep secure all house funds

· Help in the effort to avoid late charges and skippers and to inform the Guest Service Shift Leader/Reception Manager/Front Office Manager if they are discovered

· Make sure all checks and folios are following the number sequence. Sings void checks with the reason

· Takes wake up calls from guests, files in properly the call list and then sends it to the Telephone Operator for process

· Make sure all cashier transaction summaries have been completed correctly and balanced with Opera Summary

· Responsible for maintaining enough currency denominations for cashiers daily exchange

· Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a ICHG Brand

· Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times

· Endeavors to maintain the high standards of the hotel with particular regard to the importance of ICHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard

北京维景国际大酒店位于三元桥燕莎商务圈内，距首都国际机场约25分钟车程，步行10分钟即可到达北京国际展览中心, 步行5分钟即可到达北京地铁十号线，同时临近各类高档餐饮，休闲场所与购物中心，包括三里屯，蓝色港湾和新光天地等。北京维景国际大酒店是港中旅酒店有限公司的高端品牌——“维景国际”品牌的旗舰店。其具有中式特色的多棱状外部设计感，更为深入的展现出北京城历史悠久的韵味。酒店将历史与现代，中式与西方完美的结合，呈现出追求精致时尚，具有现代化设施为一体的全新酒店，作为三元桥的特色建筑而被广为熟识。酒店经历了多番设计打磨后，打造出拥有装潢典雅、设施完备的客房和套房共427间，入住酒店行政楼层，即可尊享免费早餐和行政酒廊鸡尾酒欢乐时光等非凡礼遇；拥有2间风格迥异的餐厅，蓝- 全天为您提供汇集世界各地的美食和咖啡餐饮，餐厅使用开放式厨房，您可以欣赏到专业厨师现场为您制作各式菜肴、新鲜寿司或其他您喜欢的食物。云（大堂吧）- 为您提供中西各式特选佳肴，能满足各类宾客的不同口味，令您在愉快的氛围和轻松的音乐中啜饮精美的饮品；拥有8个会议场地，最多可容纳近千人，会议室和临近区域均配备无线上网接口，可满足您不同会议的需求；酒店健身中心、室内游泳池等设施一应俱全，助您体验淋漓的运动快感，彻底放松身心。北京维景国际大酒店必将成为全球旅行者来京下榻的绝佳之选。面试须知：邮箱地址：jiayin.zhao@ctg.cn面试时间：周一至周五10:00-16:00面试地点：酒店人力资源部面试需带资料：身份证原件、一张一寸彩色照片乘车路线：一、10号线地铁三元桥站下车，D口出南行500米。二、1线地铁：大北窑西北出口出来换乘730、特8路公交车三元桥下车。三、2号地铁：东直门公交枢纽站乘坐132路公交车静安市场下车。四、公交车300路、302路、730路、830路、731路、831路、801路、974路、特8路等公交车三元桥下车。五、乘坐18路、104路、419路、725路、735路公交车静安庄下车。