发送附件简历

选择word简历,快速申请职位

  • 北京维景国际大酒店有限责任公司
  • 北京维景国际大酒店有限责任公司
  • 北京维景国际大酒店有限责任公司
  • 北京维景国际大酒店有限责任公司
  • 北京维景国际大酒店有限责任公司
  • 北京维景国际大酒店有限责任公司
  • 北京维景国际大酒店有限责任公司
  • 北京维景国际大酒店有限责任公司
  • 北京维景国际大酒店有限责任公司
  • 北京维景国际大酒店有限责任公司
  • 北京维景国际大酒店有限责任公司
    招聘职位 join  us : :

      职位:Service Centre Manager服务中心经理

    • 职位性质:全职
    • 工作地区:北京市
    • 招聘人数:1人
    • 学  历:不限
    • 工作经验:不限
    • 所 在 地:不限
    • 户 籍 地:不限
    • 提供食宿:提供食宿
    • 年龄要求:不限
    • 计算机能力:不限
    • 语言要求:不限
    • 性别要求:不限
    • 婚姻状况:不限
    • 国际联号工作经历:不限
    • 薪资待遇:面议
    • 职位有效期2017-12-11至2018-01-10

    岗位职责/职位描述

     

    ·          Directs, supervises and coordinates the activities in guest service centre

    ·          Monitor  service Centre personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention

    ·          Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication and secretarial services

    ·          Investigates complaints regarding the Telephone services, Business Centre services and takes appropriate actions

    ·          Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions

    ·          Organizes and conducts regular meeting for all telephone operators and business centre staffs to facilitate communication and a smooth operation      

    ·          Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly

    ·          Ensures all equipments in Operator’s room and Business Centre are covered by the correct maintenance contract and the preventive maintenance is performed

    ·          Maintains up to date list of all equipment in Operator’s room and Business Centre

    ·          Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report

    ·          Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager

    ·          Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards

    ·          Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses

    ·          Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.

    ·          Prepares and controls departmental budgeted

    ·          To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies

    ·          Conducts shift briefings to ensure hotel activities and operational requirements are known

    ·          Prepares efficient work schedule for operators and Business Centre clerks, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration

    ·          Appraise appearance, discipline and efficiency of all staff order direct supervision and initiate immediate remedial action if necessary

    ·          Set up guests’ business appointments

    ·          Ensure stationery supplies are maintained to standard, ordering in advance when required

    ·          Participate in broader Front Office meetings to keep abreast of issues in the department and inform your staff of same

    ·          Forecast future business trends on a monthly basis and plan strategies to take full benefit of forecasted business trends

    ·          Analyze business centre’s strengths, weaknesses and opportunities, Develop and implement action plans to improve strengths, overcome weaknesses and capture opportunities

    ·          Assist in planning and co-ordinating activities to ensure that a budgeted sales targets are met or exceeded

    ·          Complete regular market surveys of competitor’s products

    ·          Assist with the development of strategies based on market research that will ensure achievement of market share and outlet profit targets

    ·          Establishes and maintains effective employee relations

    ·          Performs related duties and special projects as assigned