招聘Service Centre Manager服务中心经理_北京维景国际大酒店有限责任公司招聘信息-最佳东方

· Directs, supervises and coordinates the activities in guest service centre

· Monitor service Centre personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention

· Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication and secretarial services

· Investigates complaints regarding the Telephone services, Business Centre services and takes appropriate actions

· Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions

· Organizes and conducts regular meeting for all telephone operators and business centre staffs to facilitate communication and a smooth operation

· Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly

· Ensures all equipments in Operator’s room and Business Centre are covered by the correct maintenance contract and the preventive maintenance is performed

· Maintains up to date list of all equipment in Operator’s room and Business Centre

· Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report

· Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager

· Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards

· Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses

· Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.

· Prepares and controls departmental budgeted

· To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies

· Conducts shift briefings to ensure hotel activities and operational requirements are known

· Prepares efficient work schedule for operators and Business Centre clerks, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration

· Appraise appearance, discipline and efficiency of all staff order direct supervision and initiate immediate remedial action if necessary

· Set up guests’ business appointments

· Ensure stationery supplies are maintained to standard, ordering in advance when required

· Participate in broader Front Office meetings to keep abreast of issues in the department and inform your staff of same

· Forecast future business trends on a monthly basis and plan strategies to take full benefit of forecasted business trends

· Analyze business centre’s strengths, weaknesses and opportunities, Develop and implement action plans to improve strengths, overcome weaknesses and capture opportunities

· Assist in planning and co-ordinating activities to ensure that a budgeted sales targets are met or exceeded

· Complete regular market surveys of competitor’s products

· Assist with the development of strategies based on market research that will ensure achievement of market share and outlet profit targets

· Establishes and maintains effective employee relations

· Performs related duties and special projects as assigned

北京维景国际大酒店位于三元桥燕莎商务圈内，距首都国际机场约25分钟车程，步行10分钟即可到达北京国际展览中心, 步行5分钟即可到达北京地铁十号线，同时临近各类高档餐饮，休闲场所与购物中心，包括三里屯，蓝色港湾和新光天地等。北京维景国际大酒店是港中旅酒店有限公司的高端品牌——“维景国际”品牌的旗舰店。其具有中式特色的多棱状外部设计感，更为深入的展现出北京城历史悠久的韵味。酒店将历史与现代，中式与西方完美的结合，呈现出追求精致时尚，具有现代化设施为一体的全新酒店，作为三元桥的特色建筑而被广为熟识。酒店经历了多番设计打磨后，打造出拥有装潢典雅、设施完备的客房和套房共427间，入住酒店行政楼层，即可尊享免费早餐和行政酒廊鸡尾酒欢乐时光等非凡礼遇；拥有2间风格迥异的餐厅，蓝- 全天为您提供汇集世界各地的美食和咖啡餐饮，餐厅使用开放式厨房，您可以欣赏到专业厨师现场为您制作各式菜肴、新鲜寿司或其他您喜欢的食物。云（大堂吧）- 为您提供中西各式特选佳肴，能满足各类宾客的不同口味，令您在愉快的氛围和轻松的音乐中啜饮精美的饮品；拥有8个会议场地，最多可容纳近千人，会议室和临近区域均配备无线上网接口，可满足您不同会议的需求；酒店健身中心、室内游泳池等设施一应俱全，助您体验淋漓的运动快感，彻底放松身心。北京维景国际大酒店必将成为全球旅行者来京下榻的绝佳之选。面试须知：邮箱地址：jiayin.zhao@ctg.cn面试时间：周一至周五10:00-16:00面试地点：酒店人力资源部面试需带资料：身份证原件、一张一寸彩色照片乘车路线：一、10号线地铁三元桥站下车，D口出南行500米。二、1线地铁：大北窑西北出口出来换乘730、特8路公交车三元桥下车。三、2号地铁：东直门公交枢纽站乘坐132路公交车静安市场下车。四、公交车300路、302路、730路、830路、731路、831路、801路、974路、特8路等公交车三元桥下车。五、乘坐18路、104路、419路、725路、735路公交车静安庄下车。