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岗位职责
1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。
2.宾客服务经理在前厅部经理的直接领导下,在当班期间负责整个酒店的正常运作。
3.要负责处理宾客的问题和投诉。
4.要负责重要宾客的迎领工作。
5.进行整个酒店的安全和日常的设备检查工作。
6.解决当班期间发生的安全问题。
7.向其它班次协调交班记录上需要沟通的事项。
岗位要求
1.大专以上学历,有同岗位工作经验1年以上。
2.能用流利的英语从事前厅服务形象气质佳,精通电脑操作,具备较强的英文听说读写能力。
3.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际具有较好的管理和协调能力,能够很好的发挥其管理、领导和监督的作用。
4.注重细节,工作有责任心,敢于承担责任,执行力较强。
5.有上进心和良好的学习能力和抗压能力。6.熟悉Opera系统。
铂尔曼酒店是法国雅高集团下全新的高档商务酒店品牌,是专注于商务旅行人士和会议的高档酒店。酒店目前遍布20个国家(欧洲,非洲,拉丁美洲和亚太地区),提供全方位的卓越服务、尖端科技以及“铂尔曼创新会议”,一种商务会议与奖励项目的全新组织方式。独具匠心的厦门宝龙铂尔曼酒店坐落于厦门得天独厚的黄金地段,毗邻风景优美的白鹭洲公园及景致旖旎的筼筜湖。步行即可轻松到达具有各式精选餐厅、酒吧和夜总会的“咖啡一条街”。酒店拥有294间设计时尚、舒适的各式湖景客房,来自法国巴黎的“罗渣格尔”浴室客用品及做工精致考究的铂尔曼特色床上用品将带来不同凡响的全新体验。行政楼层客房及套房内另设有源自意大利的“奈斯派索”咖啡机以及时尚的I-PAD对接口。所有客房内均免费配备有线及无线高速上网设备,为酒店客人提供无限的便利。酒店设有全天候餐厅—“吃”和大堂吧—“茶”同时可容纳近200位客人。拥有11个私人包厢的“龙之渊”中餐厅是会客宴请的最佳选择。酒店拥有超过2600平方米的各种高档多功能厅,配备顶尖会议设施及铂尔曼特有的会议休闲酒廊及户外空间,可以满足各式商务会议、大型宴会、特色婚宴以及时尚派对等活动。酒店水疗健身中心拥有8个特色按摩室、独立桑拿房、室内泳池及健身房,将会为客人带来全身心的放松与享受。Pullman hotels are upscale hotels brand from Accor Hospitality, which dedicated to business travelers and meetings. Present in 20 countries (Europe, Asia, Africa, Middle East, South America and Australia Pacific), Pullman hotels provide an extensive range of tailored services and "Co-Meeting", a new approach to organize meetings, seminars and high-end incentives. Pullman also has resorts located in prestigious destinations.Enjoy a voguish hotel with idyllic location at the fringe of a park and Yundang lake, yet walking minutes to the business district and popular life-style sphere of Yundang lake cafe, restaurants & bar streets. Hotel owns 294 featured Guest Rooms and suites with modern design. Each comfortable guest room owns Pullman signature bed and “Roger & Gallet” bathroom amenities from Paris, France. Executive Club Rooms and Suites has “Nespresso” coffee machine and I-PAD docking station to add a different feeling. Complimentary wired and Wi-Fi high-speed internet access is equipped in all guest rooms for guests’ convenience. Hotel owned All-Day Dining restaurant “CHI” and featured Lobby Lounge “CHA” with its capacity of 200 seats. Fine dining Chinese Restaurant “Dragon Tales” offers 11 deluxe private dining rooms for business dining or family gathering. Hotel has fibulas conference facilities with over 2,600sqm, which is the fantastic choice for business conference, featured wedding and voguish parties. Pullman featured “Chill-out” lounge outdoor area adds a different weight for each guest. Hotel Spa & Fitness center have 8 Therapy rooms, Sauna room, beautiful indoor swimming pool and fitness center for guests to relax the Body & Soul.