行政楼层接待 Executive Floor Agent
2.8千-3.2千
停止招聘
发布于 2023-08-11
行政楼层接待 Executive Floor Agent
2.8千-3.2千
重庆 | 经验不限 | 大专 | 招1人
停止招聘
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职位福利
职位描述

1.对酒店资讯有完整的了解,如:整个酒店的特色,服务,各场所营业时间。所有房型,房号,房间布局,家具陈设,摆放位置。所有房价,打包价,促销价。每日房数,预期到店数,预期离店数。任何一天的可卖房。团队的每日活动安排。 

Knowledge of all hotel features/services, hours of operation. All room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures. Room availability status for any given day. Scheduled daily group activities.

2.了解并遵循酒店及部门的各项规章制度。

Maintain complete knowledge and comply with all hotel and departmental

policies and procedures.

3.跟主管一起回顾每日工作安排及重要事情。 

Meet with supervisor to review daily assignments and priorities.

4.跟要下班的同事一起回顾当天的营业状况并跟进好相关事宜。

Meet with departing Front Desk Agent to review business status and follow up items.

5.依照已有的标准流程使用所有的电脑操作系统。

Access all function of computer system according to established procedures and standards.

6.工作区域准备好必要的物品,并且在整个班次期间都保持整洁。

Set up workstation with necessary supplies; maintain cleanliness throughout shift.

7.接听部门电话时需在三声之内接起,使用正确的问候语及电话礼仪。

Answer department telephone within three rings, using correct greeting and telephone etiquette.

8. 跟所有接洽过的客人建立积极的宾客关系。

Promote positive guest relations to all individuals approaching the Front Desk.

9.礼貌的为他人提供所需要的信息。

Accommodate all requests for information in a congenial manner.

                       

 

其他要求
语言能力:英语-一般
计算机能力:良好
年龄要求:18-33岁
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公司地址
重庆南岸区江南大道2号凯宾斯基酒店
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 股份制企业
    企业性质
The Kempinski name is proudly borne by agrowing collection of distinguished properties around the world. As Europe’s luxuryhotel group, we are committed to providing our guests with memorable journeysinspired by exquisite European flair. We believe life should be lived withstyle.全球冠以凯宾斯基之名的杰出饭店日渐增加,令人深感自豪。作为欧洲历史悠久的豪华饭店集团,我们致力于以尽善尽美的欧式风格为客人打造难忘的旅行体验。我们坚信生活必须深具品味。Since 1897, our employees have been a partof creating history around the world. From historic buildings to theavant-garde of modern architecture, our properties are the setting for some oflife’s moments. 自 1897 年以来,我们的员工始终成为世界各地历史缔造者的一员。从历史悠久的建筑物到时尚前卫的现代化建筑,我们的饭店见证了一段发展历程中十分辉煌的时刻。Kempinski Hotel Chongqing is connected to Chongqing International Convention and Exhibition Center with 32 floors offering spectacular views of city skyline, only a few kilometers away from Chongqing financial and commercial center, and only 25 kilometers away from Chongqing Jiangbei International Airport. 416 luxurious and exquisite guest rooms and suites are decorated with elegant and artistic atmosphere. Six conference rooms with complete functions and advanced facilities can provide you with comprehensive and thoughtful conference and catering services. Different restaurants bring you different kinds of special food and a full range of noble dining experience.重庆凯宾斯基酒店共32层,酒店连接重庆国际会展中心,距重庆市金融、商业中心仅几公里,距重庆江北国际机场仅25公里。416间豪华精致的客房和套房装潢高贵典雅,富于艺术气息。6间功能齐全,设施先进的会议室,可为您提供全面周到的会务及餐饮服务。不同特色餐厅为您带来各系特色美食以及全方位的尊贵用餐体验。
重庆南岸区江南大道2号凯宾斯基酒店
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