招聘预订员Reservations Agent_重庆凯宾斯基酒店招聘信息-最佳东方

Job Responsibility:

岗位职责：

1.Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.

检查每天预定的准确率，各个细分市场和渠道的价格，在必要时打开或关闭系统和价格的可见性。

2.Ensure clients’ satisfaction and adherence to Kempinski service standards.

确保客户的满意度和遵守凯宾斯基的服务标准。

3.Follow internal credit policy.

遵循内部信贷政策。

4.Follow up on lost business and bring information about them to the knowledge of the department superiors.

跟进丢失的业务，并把相关信息上报给部门上级。

5.Spot-check reservations made the previous day and check all VIP arrivals.

抽查预定的前一天，检查所有抵达贵宾。

6.Test calls LQA / IFH results > 85%。

LQA/ IFH测试高于85％。

7.Follow the internal up-sell programme for Reservations department.

遵循预订部高价销售。

8.Perform any other duties as assigned to them by management.

执行分配给他们的其他任务。

Job Requirements:

任职要求：

1.Previous hotel-related experience beneficial.

有酒店相关工作经验者优先。

2.Excellent written and verbal communication skills.

优秀的书面和口头沟通能力。

The Kempinski name is proudly borne by agrowing collection of distinguished properties around the world. As Europe’s luxuryhotel group, we are committed to providing our guests with memorable journeysinspired by exquisite European flair. We believe life should be lived withstyle.全球冠以凯宾斯基之名的杰出饭店日渐增加，令人深感自豪。作为欧洲历史悠久的豪华饭店集团，我们致力于以尽善尽美的欧式风格为客人打造难忘的旅行体验。我们坚信生活必须深具品味。Since 1897, our employees have been a partof creating history around the world. From historic buildings to theavant-garde of modern architecture, our properties are the setting for some oflife’s moments. 自 1897 年以来，我们的员工始终成为世界各地历史缔造者的一员。从历史悠久的建筑物到时尚前卫的现代化建筑，我们的饭店见证了一段发展历程中十分辉煌的时刻。Kempinski Hotel Chongqing is connected to Chongqing International Convention and Exhibition Center with 32 floors offering spectacular views of city skyline, only a few kilometers away from Chongqing financial and commercial center, and only 25 kilometers away from Chongqing Jiangbei International Airport. 416 luxurious and exquisite guest rooms and suites are decorated with elegant and artistic atmosphere. Six conference rooms with complete functions and advanced facilities can provide you with comprehensive and thoughtful conference and catering services. Different restaurants bring you different kinds of special food and a full range of noble dining experience.重庆凯宾斯基酒店共32层，酒店连接重庆国际会展中心，距重庆市金融、商业中心仅几公里，距重庆江北国际机场仅25公里。416间豪华精致的客房和套房装潢高贵典雅，富于艺术气息。6间功能齐全，设施先进的会议室，可为您提供全面周到的会务及餐饮服务。不同特色餐厅为您带来各系特色美食以及全方位的尊贵用餐体验。