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Essential Duties and Responsibilities – (Key Activities of the role)
主要职责﹣(职务的主要工作)
· Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
按照既定标准和工作程序,对客房、走廊、布草房和餐具柜进行清洁。
· Replenishes guest supplies
补充客用品。
· Ensures guest services specified by superiors and guests requests are promptly and courteously met
及时、礼貌的完成上级指定的对客服务并满足客人的要求。
· Reports damage or malfunction in hotel rooms to superior
向上级汇报酒店客房内的损坏或故障情况。
· Maintains equipment in proper state of cleanliness and repair
保证设备的清洁和修缮。
· Maintains a section room report
完成区域客房报告。
· Maintains a daily room checklist
完成每日客房检查工作单。
· Meets with superior and takes on daily assigned tasks
与上级会面并承担每日分配的任务。
· Reports and submits lost and found articles to superior immediately
及时向上级汇报和上交与客人遗失物品。