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JOB OVERVIEW
The key role is to utilize excellent communication, customer service and use collections skills to ensure that the integrity of Wyndham Hotels & Resorts Accounts Receivable is protected.
KEY RESPONSIBILITIES
· Ensure all WHR managed & franchised hotels’ financial obligations to Wyndham are met in a satisfactory and timely manner
· Work closely with WHR Hotels and internal departments to provide support in all needed areas to ensure superior customer service in AR
· Perform collection calls, negotiate payment arrangement, and complete account reconciliations
· Respond to all AR related incoming inquiries (internal and external) on time
· Resolve past due accounts in the best interest of WHR
· Make proper adjustments for foreign exchange and/or withholding tax, recommend accounts for ICC (International Compliance Committee)
· Timely processing of payments and write-offs, ensuring accounts reflect accurate amounts due.
· Provide support and reconciliation to WHR Legal Team as it pertains to transferred and terminated accounts as well as open properties
· Sort and file correspondence for special projects if needed
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· Other job tasks assigned by the line manager as and when deem appropriate
· Understand the impact of collections on the P&L
· Report results to management of collection efforts that can be rolled up for review with APAC SLT and US management
· Utilize WHR financial systems to drive results and report to the region
QUALIFICATIONS & REQUIREMENTS
· College degree in finance related major is a must
· At least 3-5 year’s experience in collections or AR
· Customer focused with excellent customer service skills
· Confident, aggressive yet professional personality who does not shy away from making collection calls & drive for positive results.
· Well-developed communication & negotiation skills in both verbal & written in English & Chinese is a must
· Great team work, well organized and intense follow-up skills
· Ability to work under pressure and prioritize workload
· Prior experience in dealing with legal counsel is preferred
· Must possess good analytical skills (proficient in Excel) able to reconcile accounts based on system-generated data.
· Previous hospitality experience would be a plus
· Must be able to work independently and escalate problem accounts to leadership accounts to leadership
温德姆酒店集团(Wyndham Hotels & Resorts, Inc.,纽约证券交易所股票代码:WH)遍布全球六大洲逾95个国家和地区,拥有大约9,100家酒店,是全球性的酒店品牌特许经营商。温德姆酒店集团拥有超过83万间客房,每天吸引着来自全球各地的游客,在经济型和中端住宿行业表现优异。集团旗下有 23 个酒店品牌,包括速8酒店(Super 8)、戴斯精选(Days Inn)、华美达(Ramada)、麦客达(Microtel)、拉昆塔 (La Quinta)、呗盟(Baymont)、蔚景(Wingate)、美吟( AmericInn)、 浩枫温德姆公寓 (Hawthorn Suites)、Trademark Collection和温德姆(Wyndham)。屡获殊荣的温德姆奖赏计划是集团的客户忠诚度计划,为全球超过9,700万名注册会员在集团旗下数万家酒店、俱乐部度假村及度假租赁酒店提供兑换积分奖赏。有关更多信息,请访问网站: www.wyndhamhotels.com。