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· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
· 随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。
· Registers and rooms all arrivals according to established procedures.
· 按照既定工作程序为所有来客登记并安排房间。
· Maintains intimate knowledge of departmental standards and procedures.
· 熟知部门标准工作程序。
· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
· 履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。
· Maintains cashier float and ensures accurate daily report of all money received.
· 保持库存现金限额并保证每日对所收现金进行准确报告。
· Cashes hotel guest’s personal and travelers checks and assists with currency exchange.
· 为酒店客人的个人支票及旅行支票兑换现金,并协助进行外汇兑换。
· Keeps abreast of all modifications to accounting policies and procedures.
· 随时留意会计政策和工作程序的变化 。
· Responsible and attends to guest’s request of using the service of safety box at all times.
· 随时负责回应客人关于使用保险箱服务的要求。
· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs.
· 熟知所有特别促销活动,如:季节性套餐计划、常客优惠计划
· Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist.
· 处理客人的投诉、问询和请求,如果自己无法提供协助,则将问题转给主管和经理助理 。
· Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
· 尽一切努力确保客人在离店时会对酒店的服务有很好的印象。
· Performs the audit balances and prepares all works for audit in an orderly fashion.
· 执行审计结余,并为审计工作进行各项有序的准备。
· When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival.
· 在值班时检查夜班报告,准备早班报告,并为客人的到来准备各种必要的表格。
· Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.
· 全面了解标准的预订工作程序,包括如何正确使用表格,如何读电传、电子邮件和留言,以及如何在预订系统内对房源情况进行解读。
· Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times.
· 随时保持前台工作区域的整洁和有序,并以此作为自己的个人兴趣和骄傲
· Endeavors to maintain the high standards of the hotel and to be a health or safety hazard.
· 力争保持酒店的高标准,并重视酒店的健康和安全隐患等问题。
广州十甫voco酒店地处荔湾区著名景点上下九商业步行街内,拥有得天独厚的地理位置,毗邻著名的上下九商业步行街,且著名的沙面岛、永庆坊、荔枝湾、粤剧博物馆、华林寺、陈家祠等远赴盛名的旅游景点近在咫尺, 更临近服装、玉器、药材、眼镜零件、美容美发 等批发集散地,旅游商务两相宜。 是探索岭南文化、感受西关风土人情,放松身心的理想住处。从独具特色的餐饮选择、充满活力的艺术设计到热情友好的好客使者,酒店从每一个动人的细节出发,致力于为宾客提供贴心可靠的服务以及妙趣横生的入住体验。