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重庆希尔顿酒店

    职位:行李员 Bellman

  • 职位性质:全职
  • 工作地区:重庆市
  • 招聘人数:2人
  • 学  历:大专
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供吃
  • 年龄要求:18-30
  • 计算机能力:不限
  • 语言要求:英语(良好)
  • 性别要求:不限
  • 婚姻状况:不限
  • 国际联号工作经历:不限
  • 薪资待遇:1001~2000
  • 职位有效期2017-10-20至2018-01-18

岗位职责/职位描述

  • Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
 为顾客提供热情服务,让他们立刻有回家的感觉。
  • Ensures that all guests are greeted at the door.
 确保向每一位客人致意。
  • Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.
 采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。
  • Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.
             维护顾客档案和信息,确保有效的预定。
  • Ensures that VIP guests are treated personally and recognized as an individual.
确保VIP客人的待遇。
  • Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
      确保为会员顾客提供优质专业的服务,劝说顾客加入会员。
  • Ensures a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered assistance when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewelled.
         及时运送客人的行李或者在大厅为他们提供帮助,确保客人及时办理离店。为
      客人安排行李运送,欢迎他们再次光临。
  • Handles and stores guests’ luggage in a safe and secure, organized and systemized way.
 安全的,有系统的帮助客人存放行李。
  • Responsible for ensuring that the lobby appearance is neat and tidy, and that public areas are called when necessary. Responsible for ensuring that hotel material and information is stocked and available for guests.
          确保大厅整洁,必要的时候帮助在大厅为客人提供帮助。确保酒店存储的材料
       和信息能供客人使用。
  • Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China.
       掌握希尔顿酒店的基本概况。
  • Is up to date with information on facilities, attractions, places of interest, sights and activities in and around hotel.
       了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。
  • Handles and delivers messages, receives and distributes packages, and the daily post and correspondence of both guests and the hotel

        每日收发信息,收取和分发包裹,确保酒店及客人的通信。