• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 包吃包住
• 公会福利
• 年终奖金
• 人性化管理

岗位职责/职位描述
负责为客人提供帮助并且处理客人投诉。
根据标准确保服务质量和对客回应的程序。
了解客人的文化差异以便提供周到的服务。
为客人预定活动，往返交通，本地旅游等。
根据每个员工的能力安排工作以确保管理层的任务准确完成。
确保实行常客计划和VIP接待计划。确保以上客人得到应有的服务并协助宾客关系主任协助客人解决他们的问题。
了解手机办理入住的标准操作程序。知道让日申请手机办理入住的客人信息，并与当班的员工分享，培训员工用正确的话语来欢迎及引领手机办理入住的客人。
 
职位要求：
掌握礼宾部工作知识并且十分熟悉礼宾部日常运行。
良好的沟通技巧。
良好的培训以及展示技巧。
良好的心理承受能力，在工作中始终保持积极的态度。
良好的组织以及解决问题的能力
英文流利
五年以上酒店礼宾部或前台的工作经验
 
Job Description
1. Responsible to handle all guest requests and to solve any guest complaints.
2. Ensure that the Hospitality and the Guest Response Programs are being followed and monitored.
3. Familiar with cultural differences to meet guest's specific needs and requirements.
4. Make reservations and arrangements for events, transportation, local attractions, etc. as tours as requested.
5. Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
6. Maintain the Repeat Guest Program and the VIP Program. Ensure that the above-mentioned clientele are receiving the type of service they deserve and follow up with guest relations to ensure that all requests are carried out.
7. Be knowledge about Mobile check in, and know the daily mobile check in guest information, and share with duty concierges. Training associates use the appropriate sentence welcome mobile check in guest and escorting services.
 
JOB SPECIFICATION
1. Good knowledge and very familiar with concierge operation.
2. Good communication skill.
3. Training & presentation skill.
4. Positive attitude under pressure.
5. Good at organize and problem solving
6. Fluent English conversation skills.
7.5 year experience of Concierge or Front Desk

济南索菲特银座大饭店为济南首家五星级豪华国际商务酒店,由法国雅高(ACCOR)国际集团管理.位于济南市商业金融中心泺源大街上,毗邻银座商城,隔窗可望泉城广场美景.从饭店乘车只需10分钟便可到达著名的游览胜地千佛山和大明湖,步行即可到达泉城广场和趵突泉,距离火车站15分钟车程,飞机场45分钟车程,地理位置优越,交通便利.Sofitel Jinan Silver Plaza  is the first international 5－star business hotel in Jinan, and it is part of French based Accor Group. Sofitel Jinan Silver Plaza is adjacent to one of the biggest department store, Silver Plaza. Only ten minutes by car from such scenic spots as the Thousand Buddha Mountain and Da Ming Lake. Only 15 minutes to Railway station by car and 45 minutes to airport.全新装修奢华客房，时尚设计，顶级配置，索菲特专有“MyBed”舒适床品，浪凡/爱马仕洗浴用品；免费高速宽带接入，所有房间无线网络覆盖；950平米无柱式宴会厅，配备同声传译系统全市最高的360度旋转餐厅鸟瞰泉城享受充沛自然光线的室内泳池6000平米专业健身俱乐部 356 spacious guest rooms equipped with latest entertainment system, broadband, in-room Wi-Fi, LANVIN/Hermes amenities.•950sqm Grand Ballroom offers unlimited meeting solutions.•Highest revolving restaurant brings 360°overview of Jinan city•Indoor swimming pool with abundant sunshine•6000 sqmprofessional gym facilities注重激励、专业化、卓有远见的思维和开阔的视野是雅高企业管理独具一格的基石.The group has a distinct culture and management style based on strong motivation, professionalism, progressive views and an international outlook.建立高素质的员工队伍,提供和创造充分的职业发展机遇是雅高集团佣工管理制度的方针.Accor's policy is to hire the best people and provide them with ample opportunity for career advancement.