• 五险一金
• 包吃包住
• 人性化管理
• 带薪年假
• 岗位晋升
• 工龄工资
• 管理规范

    
职位描述

    
Job Summary – (Role Summary) 工作概述﹣(职位概述) • Directs all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future VIPs. 指导客户关系工作的各个方面，从而最大程度获得当前和未来贵宾宾客满意度。 Essential Duties and Responsibilities – (Key Activities of the role) 主要职责﹣(职务的主要工作) • Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure 监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度 • Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service 监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到特别关照 • Inspects all VIP rooms prior to arrival 在贵宾到达前对贵宾房进行检查 • Greet VIP guests personally 亲自迎接贵宾 • Liaise with other departments and necessary outside contracts to ensure excellent service delivery 与其它部门和必要的外部承包商联系，以确保提供高质量的服务 • Oversee maintenance of efficient repeat guest history system 对高效的常客客史档案系统维护实施监管 • Promote Inter-Hotel sales and in-house facilities 促进店际销售及完善内部设施 • Perform such functions as to include but not be limited to: 行使下列功能，包括但不仅限于： o Priority Club and regular guest welcome letters 向优悦会会员和常客致欢迎信 o Solicitation of Priority Club applications 发展优悦会会员 o Attending to special requests by guests 回应客人提出的特别要求 • Develop and implement guest telephone contact systems • Handle guest complaints and refer them as necessary, follows up on corrective action • Compile, analyze and control guest relations’ costs • Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery • Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests • Prepare requisitions for amenities on a timely basis • Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction • Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary • Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations • Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures • Works with Superior and Human Resources on manpower planning and management needs • Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

    
职位资格和技能

    
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 • Good writing skills 具有良好写作技能 • Proficient in the use of Microsoft Office and Front Office System 熟练使用微软办公软件和前台系统 • Problem solving and organizational abilities 具有解决问题和组织能力 Qualifications – 学历 • Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent 具有酒店行政管理，酒店管理或相关的学士学位或大专水平。 Experience – 经验 • 2 years experience in front office / guest services operations, including supervisory experience at a hotel of similar size and complexity, or an equivalent combination of education and experience. 拥有2年前厅或宾客服务工作经验，包括在相似规模和复杂程度的酒店的管理经验，或与此相当的教育和相关工作经验结合的背景。

    
    

中山大信小榄酒店位于中山市小榄镇商业中心，坐拥城市中心景色。酒店拥有311间优雅的客房，宴会厅、会议室、西餐厅、游泳池、健身中心等服务设施一应俱全。自2009年开业以来，每年为超过数以万计的客人创造美妙的入住时光。在中山大信小榄酒店，我们永远乐于和我们的顾客分享对当地文化的了解与热爱,帮助他们感受目的地的真正风情这种对差异的认同和尊重根植在我们的基因里，形成了我们致胜之道的企业文化。这正是来自世界各地的优秀人才选择投身中山大信小榄酒店工作的原因。在中山大信小榄酒店，我们的致胜之道至关重要；我们相信今天的全情投入造就通向美好未来的坦途。如果你是这样一位尽责的员工，你会在这里得到充分的肯定和回报。除了具有竞争力的薪酬福利，中山大信小榄酒店拥有更人性开放的晋升体系，确保每一位员工都有明晰的职业规划。酒店定期进行薪资评审，同时着力挖掘个人潜能，在这个大家庭里，我们时刻鼓励员工提出意见、分享收获、“尽炫自我”。专业+专注+热情，我们就是这样将世界各地最具才华的员工聚集到一起，共同致力于打造出“客人挚爱的杰出酒店”。如果你正是这样的人才，需要这样的机会，请加入我们，共同成长。作为回报，我们将为你提供以下福利：◎五险一金，包括养老、综合医疗、工伤、失业及生育保险，住房公积金◎免费员工宿舍◎免费员工餐◎免费制服及制服清洗◎夜班或两头班补贴（部分岗位）