• 五险一金
• 带薪年假
• 岗位晋升
• 管理规范
• 技能培训
• 节日礼物
• 希尔顿员工价
• 英语培训
• 团队建设
• 人性化管理

Principle Responsibilities & Position Purpose:
职责目标：
 
This position is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of this hotel and Hilton International.
本职位要求在餐厅服务的服务人员能为客人提供有效率以及专业的服务，在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务，令客人感到舒适满意。
 
Essential Responsibilities:
基本职责：
 
To serve beverages and/or food to the guests in a friendly, courteous and timely and manner, resulting in guest satisfaction. Also, to prepare beverages for other servers to supply to guests, and act as cashier for the lounge. 
礼貌、友好、周到、准时地对客人进行餐饮服务，努力使客人满意。同时，向客人推荐酒水，并进行酒廊的收银。
Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.
熟悉掌握菜单并可以自如地向客人做以介绍。
Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products straws and stirrers, condiments and produce based on projections from the daily functions sheet.
保持吧台充足的日常供给，包括酒水、酒具等。
Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to insure product quality.
负责新鲜水果、蔬菜、配菜、果汁等的日常供给。
Greets guests in a courteous and friendly manner, promotes and documents orders for drinks. Mixes, garnishes and presents drinks suing standard ingredient recipes and practicing prudent portion control. Check guests for proper identification. Detect and act upon guest inebriation as trained. Demonstrate knowledge of liquor laws.
礼貌友好地问候客人，确保客人需要的酒水、酒具等能够符合标准地送到。核查客人的身份。训练有素地察觉到酒醉的客人。了解有关饮酒的法律知识。
Inputs orders into a register at the point of sale and creates a check for each guest and personnel guests, including those served by other beverage servers, to maintain accountability of all beverages served.
准确输入并登记客人所点或所加点的产品，包括其他服务员提供的酒水。
Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and insures vouchers are properly executed, in order to balance all moneys.
收到客人的现金付款后能够正确找零，确保现金的收支平衡。
Locks up and stores all beverages, food and other equipment items, deposits cash drops and secures bank.
锁好酒柜，确保现金等的安全。
Attend mandatory meetings.
参加例会。
Perform general cleaning talks to adhere to health and safety standards.
符合健康安全标准的言谈。
Keep work area clean and organized.
保持工作区域的整洁。
Complete other duties as assigned by supervisor such as assisting security with disorderly guests.
完成主管分配的其他任务。
Must adhere to all State, Federal and Corporate liquor regulation pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being fallowed.
提供酒精饮品时要符合所有国家或地区的相关法律。
Understand dietary requirements and offer appropriate suggestions.
理解健康食品，并可以向客人提出合理的建议。
By completing TBS checklist in product knowledge.
根据客人的不同国籍，推荐菜单上的食品。
By ensuring everything is clean and tidy, ready for guests to enter the restaurant.
保证各种设备设施的清洁，随时可以对客服务。
By assisting bar attendants & kitchen staff where required and carry out any reasonable duties requested by the Supervisor/Manager.
按照主管或经理的要求，协助饮料服务员及厨房员工。
Greet guests with smile offer assistance with coats, bags etc., and introduce yourself.
微笑迎接客人，协助客人存放外套及背包并作自我介绍。
All breakfast guests & any single diners should be offered a paper to read.
提供报纸给所有用早餐的客人及单独用餐的客人。
Ensure all service procedures are carried out to the standards required.
确保所有服务都符合标准。
Accommodate any guest request, if not possible then offer appropriate alternatives.
满足客人要求，如果不能满足，提供客人另外的选择。
Take personal responsibility for the service experience of all guests in your designated area.
在对所有客人的服务中尽到职责。
Ask guests if satisfied after each course and if anything additional is needed.
服务后询问其是否满意，并询问客人是否有其他需要。
Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Supervisor/Manager.
满足客人的各项要求，如不能马上答复客人，请与经理联系。
Smile & wish all guests a nice greeting as they enter & exit the restaurant, even if they are not designated to your section.
在客人进入或离开餐厅是都抱以微笑与问候，无论其是否在自己的服务区内。
Make sure all areas are cleaned and maintained in accordance with operating procedures.
严格执行服务程序，确保所有服务设施的清洁与完备。
All guests check must be presented promptly on request with a feedback form & brochure.
在客人结帐时，账单要与客人满意程度调查及其他宣传单一起放在账单夹中。
Assist with guest coats and bags.
帮客人取回外套及背包。
Thank all guests and wish them a pleasant day.
感谢客人的光临并祝愉快。
Ensuring that safe and healthy working practices are observed throughout service.
在服务过程中确保严格遵守卫生及安全守则。
Reporting any accidents/incidents to the Supervisor/Manager.
向上一级主管或经理汇报发生的任何事故。
Food & Beverage mission is established and instilled in all team members.
餐饮部的工作使命在所有员工当中被建立并贯彻。
 
Specific Job Knowledge, Skill and Ability:
工作技能技巧要求:
 
To maintain a high customer service focus by approaching your job with the customers always in mind.
在服务工作的整个过程中，时刻保持高度的客户服务意识。
To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
具有积极合作的精神。以热心的态度对待所有的工作， 并乐于借助一切机会学习技能以便于改进自己的工作表现。
To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
具有极强的应变能力。反应迅速并以积极的态面对需求的改变， 包括任何工作要求的改变。
To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
具有极强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。
To contribute ideas & suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中能够做好本职工作，保证自己及他人的安全。
Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages.
必须具备有关各种酒精饮品出售的法律。
Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank prepare cash drops, total all other charges, and understand portion sizes.
具备收银所需的计算知识，确保收银找零的准确。
Basic English language writing skills necessary for completion of requisitions, balance sheets and vouchers.
具备基础的英语书写能力，以开具票据。
Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock.
头脑灵活，在需要传递酒具时及时做出行动。
Ability to read, speak and understand the English language in order to communicate with guests and take orders.
具备能够用以交流、点餐的英语沟通能力。
Ability to remember, recite and promote the variety of menu items.
能够准确记忆菜单上的产品。
Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check.
能够熟练运用键盘打印帐单。
Ability to work stand and work in confined spaces for long periods of time.
能够长时间地站立工作。
Give guest service the highest priority.
将服务客人放在首位。
Display professional behavior at all times.
在工作过程中始终体现职业素质。
Refrain from quarreling. 
制止争执。
Avoid offensive or impolite language.
避免使用冒犯或不礼貌的语言。
Do not use alcoholic beverages or illegal drugs.
禁止饮用酒精饮料或服用非法药物。
Refrain from speaking with another team member or acquaintance, either by telephone or personally, in the presence of a guest.
当有客人在场时，不准与其他员工或认识的人员闲谈。
Do not use cell phones, IPODS, or PDA’s in guest view (unless business related).
在客人视野范围内不准使用手机、mp3或掌上电脑（有商务需求时除外）。
All team members delivering services must wear clean, well maintained, clearly identified uniforms.
所有员工提供服务时必须穿着整洁干净的制服。

Hilton Shanghai Hongqiao | 上海虹桥祥源希尔顿酒店Located in the heart of Hongqiao district, our multi-awarding winning hotel is an excellent choice for business travel, meetings and events. Shanghai Hongqiao Airport is 15 minutes away, while the Convention Center (NECC), National Exhibition, Hongqiao and Caohejing Development Zones are close by. Relax in the spacious guest rooms and enjoy the wide range of facilities including the spa. The Grand Ballroom is ideal for private functions and can accommodate over 1,000 people while the two restaurants serve up cuisine from around the world.酒店位于虹桥区中心地带，是商务旅游、会议、活动的最佳选择。距离上海虹桥机场15分钟车程，会议中心(NECC)、国家会展中心、虹桥和漕河泾开发区近在咫尺。在这里，您可以尽享宽敞舒适的客房以及包含水疗在内的完备设施。大宴会厅可为您承办超过1000人私人活动，同时，两家高档餐厅可为您呈现来自全球各地的美味佳肴。Hilton Shanghai Hongqiao sincerely invites you to join us in creating memorable experience for our guests, at the same time, Hilton Shanghai Hongqiao is willing to achieve your career development, and thrive with you at hilton!上海虹桥祥源希尔顿酒店诚挚邀请您的加入，让我们一起致力于为客人创造难忘的入住体验。同时，上海虹桥祥源希尔顿酒店愿成就您的事业发展，与您一同蓬勃发展！Benefits for Team Members 员工福利1. Duty Meal 免费用餐Duty meals will be provided to all team members per working day.所有团队成员可在工作日于员工餐厅免费用餐。2. Team Member Dormitory 员工宿舍Team Member dormitory will be provided to non-local team members with air condition and WIFI.酒店以优惠价格为非本地成员提供舒适的团队成员宿舍，每个房间配备空调及WIFI。 3. Social Benefits 全面的社会保险Full social insurance, housing fund will be offered to all team members, and extra commericial medic insurance.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金，以及额外补充医疗保险。4. Team Member Go Hilton Program 团队成员旅行项目Team Members can take advantage of all Go Hilton privileges, including Team Member room rates, Family & Friends room rates, and F&B discounts.团队成员可以享受团队成员旅行优惠，包括团队成员房价，家庭和朋友房价，以及餐饮折扣。5. Leave Benefits 假期福利We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6. Team Member Recognition Program 团队成员嘉奖 We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.In plus with Department Trainner Allowance and other deparrment performance Allowance.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7. Team Member Training System 团队成员培训体系 We provide unique HU based courses，class training, cross training in sister hotels and internal transfer opportunities for all  team members.我们提供独有的希尔顿大学在线培训、课堂培训、姐妹酒店交叉培训以及集团内部调动机会。8. Variety of Activities 团队成员活动Hotel will organize a variety of activities for team members regularly.酒店会定期为团队成员举办各种丰富多彩的活动。Join us and explore more.加入我们探索更多。Transportation Information 交通信息Bus Route 公交路线Please take Bus No 69 / 700 to Hongxu Road Hongsong East Road, then take 5 mins walking to Hotel公交69路/700路至虹许路，步行5分钟可达酒店。Railway Route 地铁路线Line 9: Get Off at CaoHeJing station, change to no. 700 bus to Hongxu Road Hongsong East Road station.地铁9号线：至漕河泾开发区站，换乘700 路公交车至虹许路红松东路站下。Line 10: Get Off at Shuicheng Road Stop.地铁10号线：水城路站下。Line 15: Get Off at Yaohong Road Stop.地铁15号线：姚虹路站下。Hotel HR Department Office Address 酒店人力资源部办公室地址5F, Tower 1, No 1116, East Hongsong Road, Shanghai, China上海市红松东路1116号，上海虹桥祥源希尔顿酒店一号楼五楼Please bring your photo, ID card and the copy of your ceritifcation and other qualifications求职者请携带一寸照片，身份证以及相关学历或岗位资质证明原件及复印件。