• 五险一金
• 带薪年假
• 岗位晋升
• 管理规范
• 技能培训
• 节日礼物
• 希尔顿员工价
• 英语培训
• 团队建设
• 人性化管理

Principle Responsibilities & Position Purpose:
职责目标：
 
Accurate administration and control of all banquet functions, seminars and group reservations. To ensure revenue maximization takes place during the sales process. To work closely with the Revenue Manager and DOS to ensure the correct decision is taken to maximize revenue and space.
准确的管理和控制所有宴会厅、讲座和小会议的预定。确保销售收益的最大化，密切配合销售总监和收益经理，协助做出正确的决定，以最大限度地提高收入和空间。
 
 
Essential Responsibilities:
基本职责：
 
To maintain the corporate image of the company by including presentations on Hilton Reservations Worldwide/ new hotels by Hilton.
维持企业形象，包括希尔顿和希尔顿全球。
 
Set up-selling target with DBD for event team. Ensure a sales attitude prevails at all times, utilizing every opportunity within the scope of your work that will assist with the maximization of revenue.
协助商务发展总监制定统筹团队增值销售目标，确保销售的态度在所有的时间都被执行，利用每一个工作范围内的机会，发掘签约团队和宴会活动的消费潜力，协助收入最大化。
 
Represents the hotel during meetings, cocktails and dinner parties with potential clients and sells the best possible service and the highest revenue in the interest of the hotels as well as the client. Follow up every call-in/walk in leads by Hilton standard with positive sales attitude. Handle site inspection.
 
在具有潜在客户的会议、鸡尾酒会和宴会上代表酒店，基于酒店和客户的利益，推销最好的服务，取得最高的收益。按照规范流程接听客户来电、并确保以积极销售的态度接待所有未预约客户。处理已签约客户的现场视察。
 
Ensure all traces and events inquiries are completed and recorded and accurate trace dates and follow up within Meeting Success Standard Procedures, ensure that input standards are correct and always meet the HMQ and Brand standard.
确保团队/宴会合约内容都在会议成功标准程序内被准确跟进。确保系统输入标准是正确的，而且总是满足HMQ和品牌标准。
 
Follow up on contract, agreed deposit and cancellation charges to ensure the hotel policy is followed by all team members.
按流程跟进押金、合同和违约罚款，团队成员贯彻执行酒店政策。
 
Review and confirm all events details with clients and operation team in advance. Issue accurate BEO/Group Resume/Floor Plan/Change Log/VIP Alerts etc. on time. Conduct weekly BEO meeting, handover events to operation departments.
会前与客户及营运部门密切沟通、确认各项活动细节。在酒店规定时间点前出具正确的团队/宴会任务单、场地图、更改单、贵宾通知等文件。主持每周定期召开的营运协调会，确保将团队信息准确地交付营运部门执行并复核。
 
Greeting/Farewell event customers. On call to solve any problem that may occur during the stay of the respective group. Arrange exit interview before group/event departure, develop potential repeat business.
欢迎、欢送团队/宴会客户，随时待命并协助营运部门解决在店团队/宴会活动发生的意外事件。协助宴会销售总监做好每个团队离店前的会后面谈，提高客户回头率。
 
Responsible for Meeting Planner Survey (MPS) program. Achieve goal of uploading, responds & satisfaction. Handles after sales correspondence (respond of guest feedback and thank you letter from the department).
负责宴会客户满意度调查项目，完成上传率、回复率和满意度指标，处理回复信件。
 
Ensure event bill be delivered to client in time and update final revenue data into system. Assist accounting able to receive the payment in line with agreement.
确保活动账单并在酒店规定时限内交付客人核账，确保系统录入数据的准确性并及时更新。配合财务部在如约收款。
 
Prepares and runs the morning briefing or debriefing with the team, ensures all team members are prepared for the weekly provisional meeting and monthly regular meeting.
准备并主持晨会，确保所有的员工都对每周临时会议和每月例会有所准备。
 
To supervise the work of all Conference & Banqueting Team. Be responsible to do the regular and system training for all team.
监督宴会销售团队的工作，为团队做例行和系统的培训。
 
Provide the sales team with any new leads, which came directly to the department.
向销售队伍提供新的直接客户线索。
 
Maintain good relationship with clients, to transmit business information to reactive team and assist DOC in negotiating with prospective clients.
维护客户关系，向宴会销售团队传递潜在回头客信息并协助谈判。
 
Issues Weekly function sheets for the weekly Banquet meeting and groups meeting. Ensure the weekly Function sheet and group information sheet is completed by the team.
为每周宴会会议和集团会议起草宴会相关报表。确保每周宴会厅情况表和会议团体信息表的完成。
 
Supervise daily operation of event team by offering advice and guidance. Ensure accuracy of reports. Design training plan and conduct routine training for team member.
督导宴会统筹团队日常工作，确保各类营业报表的准确性。为团队成员做例行和系统的培训。
 
Adhere to departmental operating expenses as laid out in the budget / forecast.
遵守在预算/预测中列出的部门运营开支。
 
Comply with all systems and procedures as laid down by the Director of Business Development.
遵守所有由商务发展总监制定的制度与程序。
 
 
Specific Job Knowledge, Skill and Ability:
工作技能技巧要求:
 
Could good write and speak English.
具备良好英语听说读写能力。
Minimum 6 years experience in hotel.
6年以上的酒店经验。
Pleasant personality, polite.
性格开朗，有礼貌。
Independent worker and self-motivated.
独立工作和自我激励。
Management Team work.
管理团队合作。
 
Notice 备注:
 
The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
热情好客的服务意识请灌注于日常生活中的分分秒秒。另外，作为对客服务行业，请各位员工共同致力于建立并保持专业及周到的待客氛围。

Hilton Shanghai Hongqiao | 上海虹桥祥源希尔顿酒店Located in the heart of Hongqiao district, our multi-awarding winning hotel is an excellent choice for business travel, meetings and events. Shanghai Hongqiao Airport is 15 minutes away, while the Convention Center (NECC), National Exhibition, Hongqiao and Caohejing Development Zones are close by. Relax in the spacious guest rooms and enjoy the wide range of facilities including the spa. The Grand Ballroom is ideal for private functions and can accommodate over 1,000 people while the two restaurants serve up cuisine from around the world.酒店位于虹桥区中心地带，是商务旅游、会议、活动的最佳选择。距离上海虹桥机场15分钟车程，会议中心(NECC)、国家会展中心、虹桥和漕河泾开发区近在咫尺。在这里，您可以尽享宽敞舒适的客房以及包含水疗在内的完备设施。大宴会厅可为您承办超过1000人私人活动，同时，两家高档餐厅可为您呈现来自全球各地的美味佳肴。Hilton Shanghai Hongqiao sincerely invites you to join us in creating memorable experience for our guests, at the same time, Hilton Shanghai Hongqiao is willing to achieve your career development, and thrive with you at hilton!上海虹桥祥源希尔顿酒店诚挚邀请您的加入，让我们一起致力于为客人创造难忘的入住体验。同时，上海虹桥祥源希尔顿酒店愿成就您的事业发展，与您一同蓬勃发展！Benefits for Team Members 员工福利1. Duty Meal 免费用餐Duty meals will be provided to all team members per working day.所有团队成员可在工作日于员工餐厅免费用餐。2. Team Member Dormitory 员工宿舍Team Member dormitory will be provided to non-local team members with air condition and WIFI.酒店以优惠价格为非本地成员提供舒适的团队成员宿舍，每个房间配备空调及WIFI。 3. Social Benefits 全面的社会保险Full social insurance, housing fund will be offered to all team members, and extra commericial medic insurance.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金，以及额外补充医疗保险。4. Team Member Go Hilton Program 团队成员旅行项目Team Members can take advantage of all Go Hilton privileges, including Team Member room rates, Family & Friends room rates, and F&B discounts.团队成员可以享受团队成员旅行优惠，包括团队成员房价，家庭和朋友房价，以及餐饮折扣。5. Leave Benefits 假期福利We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6. Team Member Recognition Program 团队成员嘉奖 We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.In plus with Department Trainner Allowance and other deparrment performance Allowance.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7. Team Member Training System 团队成员培训体系 We provide unique HU based courses，class training, cross training in sister hotels and internal transfer opportunities for all  team members.我们提供独有的希尔顿大学在线培训、课堂培训、姐妹酒店交叉培训以及集团内部调动机会。8. Variety of Activities 团队成员活动Hotel will organize a variety of activities for team members regularly.酒店会定期为团队成员举办各种丰富多彩的活动。Join us and explore more.加入我们探索更多。Transportation Information 交通信息Bus Route 公交路线Please take Bus No 69 / 700 to Hongxu Road Hongsong East Road, then take 5 mins walking to Hotel公交69路/700路至虹许路，步行5分钟可达酒店。Railway Route 地铁路线Line 9: Get Off at CaoHeJing station, change to no. 700 bus to Hongxu Road Hongsong East Road station.地铁9号线：至漕河泾开发区站，换乘700 路公交车至虹许路红松东路站下。Line 10: Get Off at Shuicheng Road Stop.地铁10号线：水城路站下。Line 15: Get Off at Yaohong Road Stop.地铁15号线：姚虹路站下。Hotel HR Department Office Address 酒店人力资源部办公室地址5F, Tower 1, No 1116, East Hongsong Road, Shanghai, China上海市红松东路1116号，上海虹桥祥源希尔顿酒店一号楼五楼Please bring your photo, ID card and the copy of your ceritifcation and other qualifications求职者请携带一寸照片，身份证以及相关学历或岗位资质证明原件及复印件。