Magic Center Supervisor 总机主管
5.5千-6.5千
停止招聘
发布于 2023-01-13
Magic Center Supervisor 总机主管
5.5千-6.5千
上海 | 1年以上 | 大专
停止招聘
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职位描述

Handles all internal and external guests enquire promptly with minimal delay, directing them to the correct party with which they wish to speak and providing information where necessary.
及时处理内部及外部客人的需求。转接到客人希望的相关部门并随时提供信息。
To effectively manage all hotel communications; telephone, fax, mail; in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
及时有效并友善地管理酒店所有的沟通包括电话,传真以及邮件。确保当客人联系酒店时感受到欢迎。
Handles all messages in a private and confidential manner, ensuring privacy for the guest and that messages are received and delivered clearly, accurately and in a timely manner。
以保密的方式处理所有信息。确保客人隐私的同时清晰,准确和及时地收发信息。
Monitoring performance, providing guidance and make decisions.
监督服务,提供指导并做出决定。
Ensuring consistency of standards throughout the operation by adhering to Hilton brand     standards.
始终如一地按照希尔顿品牌标准在运作中贯彻执行。

Specific Job Knowledge, Skill and Ability:
工作技能技巧要求:

High school certificate or equivalent experience
高中或同等学历
At least 3 years professional experience beyond the degree
至少三年相关工作经验
One year working experience as Supervisor at least
至少一年主管工作经验
Hotel working experience in similar five star international chain hotel
同等星级酒店工作经历
Demonstrated excellent Communication skill, select and counselling skill
优秀的沟通,甄选及协调能力
Knowledgeable of hotel service centre or telephone operator is preferred
有酒店客服中心和总机工作经验者优先
Knowledge of local market in regard to entertainment, places of interest, transportation, courier and tour information.
充分了解本地的文化娱乐,名胜古迹,交通,快递及旅游信息。
Demonstrated strong interaction skill while serving customer
对客服务中有较强的互动能力
Good at English, especially in oral English to communicate with customer smoothly.
良好的英语口语沟通能力。
Strong supervisory skill.
较强的督导能力
Caring, positive personal style
关心他人,积极的个性
Team work spirit
团队合作意识
Working under pressure
工作中能承受一定的压力

其他要求
国际联号工作经历:优先
语言能力:英语-良好
计算机能力:良好
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公司地址
上海市红松东路1116号上海虹桥祥源希尔顿酒店
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职位联系人
刘女士孙女士
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
Hilton Shanghai Hongqiao | 上海虹桥祥源希尔顿酒店Located in the heart of Hongqiao district, our multi-awarding winning hotel is an excellent choice for business travel, meetings and events. Shanghai Hongqiao Airport is 15 minutes away, while the Convention Center (NECC), National Exhibition, Hongqiao and Caohejing Development Zones are close by. Relax in the spacious guest rooms and enjoy the wide range of facilities including the spa. The Grand Ballroom is ideal for private functions and can accommodate over 1,000 people while the two restaurants serve up cuisine from around the world.酒店位于虹桥区中心地带,是商务旅游、会议、活动的最佳选择。距离上海虹桥机场15分钟车程,会议中心(NECC)、国家会展中心、虹桥和漕河泾开发区近在咫尺。在这里,您可以尽享宽敞舒适的客房以及包含水疗在内的完备设施。大宴会厅可为您承办超过1000人私人活动,同时,两家高档餐厅可为您呈现来自全球各地的美味佳肴。Hilton Shanghai Hongqiao sincerely invites you to join us in creating memorable experience for our guests, at the same time, Hilton Shanghai Hongqiao is willing to achieve your career development, and thrive with you at hilton!上海虹桥祥源希尔顿酒店诚挚邀请您的加入,让我们一起致力于为客人创造难忘的入住体验。同时,上海虹桥祥源希尔顿酒店愿成就您的事业发展,与您一同蓬勃发展!Benefits for Team Members 员工福利1. Duty Meal 免费用餐Duty meals will be provided to all team members per working day.所有团队成员可在工作日于员工餐厅免费用餐。2. Team Member Dormitory 员工宿舍Team Member dormitory will be provided to non-local team members with air condition and WIFI.酒店以优惠价格为非本地成员提供舒适的团队成员宿舍,每个房间配备空调及WIFI。 3. Social Benefits 全面的社会保险Full social insurance, housing fund will be offered to all team members, and extra commericial medic insurance.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金,以及额外补充医疗保险。4. Team Member Go Hilton Program 团队成员旅行项目Team Members can take advantage of all Go Hilton privileges, including Team Member room rates, Family & Friends room rates, and F&B discounts.团队成员可以享受团队成员旅行优惠,包括团队成员房价,家庭和朋友房价,以及餐饮折扣。5. Leave Benefits 假期福利We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6. Team Member Recognition Program 团队成员嘉奖 We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.In plus with Department Trainner Allowance and other deparrment performance Allowance.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7. Team Member Training System 团队成员培训体系 We provide unique HU based courses,class training, cross training in sister hotels and internal transfer opportunities for all  team members.我们提供独有的希尔顿大学在线培训、课堂培训、姐妹酒店交叉培训以及集团内部调动机会。8. Variety of Activities 团队成员活动Hotel will organize a variety of activities for team members regularly.酒店会定期为团队成员举办各种丰富多彩的活动。Join us and explore more.加入我们探索更多。Transportation Information 交通信息Bus Route 公交路线Please take Bus No 69 / 700 to Hongxu Road Hongsong East Road, then take 5 mins walking to Hotel公交69路/700路至虹许路,步行5分钟可达酒店。Railway Route 地铁路线Line 9: Get Off at CaoHeJing station, change to no. 700 bus to Hongxu Road Hongsong East Road station.地铁9号线:至漕河泾开发区站,换乘700 路公交车至虹许路红松东路站下。Line 10: Get Off at Shuicheng Road Stop.地铁10号线:水城路站下。Line 15: Get Off at Yaohong Road Stop.地铁15号线:姚虹路站下。Hotel HR Department Office Address 酒店人力资源部办公室地址5F, Tower 1, No 1116, East Hongsong Road, Shanghai, China上海市红松东路1116号,上海虹桥祥源希尔顿酒店一号楼五楼Please bring your photo, ID card and the copy of your ceritifcation and other qualifications求职者请携带一寸照片,身份证以及相关学历或岗位资质证明原件及复印件。
上海市红松东路1116号上海虹桥祥源希尔顿酒店
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