• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物

MAJOR RESPONSIBILITIES:主要职责
 
Under the guidance and supervision of the Floor Team Leader within thelimits established JW Marriott Hotel, Housekeeping Department policies andprocedures; maintain the cleanliness, orderliness and sanitary condition ofassigned Floor rooms and its surrounding Public Areas, including service areas,linen pantry and supply storeroom, lift lobbies and backstairs.
在楼层领班的指导下共同建立酒店、客房部的政策和流程维持清洁保养、井然有序的状态包括公共区域服务区域工作间和储藏室电梯间和后通道。
SPECIFIC DUTIES:工作任务
 
1.    Ensure day-to-dayoperational efficiency of the section:
确保每天部门的工作能被有效地完成
a          Collect and sign for section card key and getreports from the Floor Team Leader, ensure complete information is on handbefore starting the day’s job including special information such as allocatedVIP and group rooms.
领取钥匙后签字并且在开始上班之前拿到所需要的信息比如当天的要到达的贵宾及团队。
b          Clean and provide services to all assigned roomsincluding the refrigerator:
清洁并提供所有楼层服务以及补充冰箱
 
   Ensure proper procedures in cleaning/ servicing/ turning down beds arestrictly followed
确保一切清洁、服务、开夜床的程序严格遵守。
   Observe proper bed making as instructed according to approved procedures
检查床是否按照正确的程序以及被允许的方法来做。
   Observe proper procedure in cleaning bathroom/ toilet with the use ofthe right chemicals.
检查是否用正确的程序来清洁卫生间、马桶是否用正确的清洁剂来清洁。
   Replenish all guest amenities and stationeries consumed by guestaccording to standard set up.
补充所有客用备品以及贝客人消耗的文具用品按照标准放在规定的位置。
   Dust all furniture, fixtures and fittings to ensure they are free fromdust.
清洁家具灰尘确保所有地方没有灰尘。
   Vacuuming daily carpets and upholstery properly. Spot shampoo carpet andupholstery, to maintain its clean appearance.
每天吸尘以及布制品的局部清洁保持良好的外观。
   Refrigerator glasses should be clean, spotless and free from dust.
冰箱里的玻璃杯必须保持清洁无污点并没有灰尘。
Hang properly, inside the wardrobe, and guestsclothing found in the room为客人挂好衣物
   Water potted plant wherever necessary需要时给植物浇水
   Maintain upkeep of flower arrangement in the rooms. Request forreplacement if necessary.需要是维护或更换鲜花
   Set temperature in rooms, as instructed.根据指令调节温度
   Remove stale/rotten fruits in the rooms.将坏的水果去出扔掉
   Immediately report to the Floor Team Leader any missing or damagedfurniture, fixture and equipment.
如果有遗失的家具、固定资产和设备立即报告领班。
   Carry out spring cleaning program assigned by the Floor Team Leader,especially during low season.
落实领班分配的额外需要清洁的房间尤其在淡季
   Clean widows according to procedure.根据制度清洁窗玻璃
   Shampoo carpet, as instructed.根据指令清洗地毯
   Polish marble flooring according to schedule. Vacuum, brush and sopshampoo corridor carpets, wipe and Polish Corridorwood works, polish metal fixtures in the corridors.
大理石地面抛光吸尘清洗走廊地毯走廊木制品和金属物品的表面擦灰
   Maintain cleanliness of lift lobbies (guest elevator landing area), andstanding ash ums frequently during tour of duty.
维持客人电梯口的清洁在路时清洁立式烟缸。
   Bring down rubbish and empty bottles to waste disposal area.
清空瓶子并将垃圾扔到指定区域
c          Remove room service trays and trolley fromrooms. All rooms trolleys and trays left in the rooms or corridor are to beremoved to the service pantry IMMEDIATELY, for collection by room servicestaff. Instruct Housekeeping Order Taker to inform Room Service for collectionas soon as noticed.
移走房内或走廊上客房送餐的盘子和车子并打电话给办公室文员通知送餐服务员立即收走
d          Forward all lost and found items to the FloorTeam Leader. All items found in the rooms must be reported IMMEDIATELY to theOrder Taker:将客房内客人遗留物品告知领班并且立即报告给文员
 
   Report to the Floor Team Leader and Housekeeping Order Taker immediatelyfor valuable items found.
立即报告领班和文员客人遗留有价值的东西
   Fill in all information in the Lost and Found report.
将客人遗留物品的信息写清楚
   Valuable items should be surrendered to Housekeeping Office right awayand normal items before going to lunch or at the end the shift duty.
值钱的物品要立即交到办公室别的东西可以在吃饭或者下班时带下来
 
e          Check and reportrefrigerator:
检查并报告冰箱内物品
   Check for guest consumption daily.
检查每天客人消耗品
   Complete the refrigerator list and report consumption to Order Takeraccording to approved procedure.
根据程序报告给文员客人的消耗物品
   All refrigerator consumed items must be replenished in the rooms wileroom attendants are carrying out room cleaning.
在清洁客房时补充所有消耗品
   Check rooms and call AYS for laundry pick up and monitor delivery oflaundry by AYS runner:
检查房间并报告AYS洗衣
   Call LDY immediately for laundry collection before 12:00am daily.
打电话给洗衣房收在12点之前送洗衣服
   Ensure laundry dry cleaning list has been completed by guest beforecalling AYS for collection.
确保送洗的衣服是客人填好单子的
   Hang guest laundry in the closet properly and put necessary forms ondresser table to inform resident of the delivery.
挂好客人的衣物在衣柜并且设置卡片告诉衣服已经送回
   Ensure used laundry list and laundry bags are replenished.
   确保补充好洗衣单和洗衣袋。                   
f           Prepare roomattendant report:
填写员工报表
  Ensure rooms are checked properly and that discrepancies areproperly marked down in the report. Inform the Floor Team Leader.
确保房态差异被检查好并做好记录通知领班
g          Carry out turndown service according to approved procedure:
根据要求做好晚床
hTake rooms  status check and fill in the roomreport:
检查房态和填写工作单
   Help maintaining security by reporting any suspicious looking characterson the floor:
协助安保并报告可疑人物
   Damaged and stained linen must be returned to linen room.
如发现有污渍和破损的布草必须还到制服间。
 
 
i            Report repair andmaintenance required in the guest room immediately to the Order Taker to ensure that everything in the room is functioning according to the standards set bythe rooms. Inform the Floor Team Leader immediately.
报修房内的工程给文员和领班
j            Keep linenroom, supply racks and service area clean, orderly, tidy and sanitary:保持布草客用品架子和服务区清洁整齐和干净
  Service toilet tobe kept clean, sanitary and free from foul/ bad odor at all times.
保持工作间内厕所干净卫生无异味
k          Prepare report/hand-over and submit together with key to the Floor Team Leader before going off duty.
下班前交钥匙和表表给领班
l            Room attendantwill do the following public area cleaning on the floors:
清洁走廊的程序
  Vacuum corridorcarpet走廊吸尘
  Dust and wipeoval table and art work.家具和木制品擦灰
  Dust and wipeconsul table, two table lamp shades, and remove and dust smudges on the mirror.
桌子擦灰灯罩擦灰镜子无手印
  Dusting of allpicture frame/ art works on the wall.
画框和工艺品擦灰
Be aware of Floor emergency, safety and pestcontrol procedures.Maintain personalgrooming as per Hotel and Floor standard to project and efficient, professional, neat and tidyappearance to guest and set an example to colleagues.
             被告知楼层紧急事件安全和杀虫程序。保证个人仪容仪表整洁专业。
 
 
 
 
JOB SPECIFICATION:职位要求
 
Profile of Competency
工作能力
   Knowledge of hotel rooms and toilet cleaning, sanitation and maintenance.对于酒店客房和卫生间的清洁维修和保养的知识
·        Knowledge of proper use and maintenance of housekeeping equipment.对于客房部的设施设备的使用
·        Ability to keep inventory of cleaning supplies, toilet and guest supplies.对于清洁用品客用品的盘点
Language语言
·        Chinese中文
·        Basic English 基础英语
Education 教育
l  At least middle school graduate中学学历以上

万豪国际酒店集团包容多元化文化背景，承诺给每一个雇员一个平等的工作机会。Marriott International Inc. is an equal employer committed to employing a diverse workforce.上海明天广场JW万豪酒店是万豪国际集团旗下的顶级品牌，酒店地处繁华商业中心，信步即达多处著名休闲景点。旨在以其先进的设计理念，豪华的装饰设备，为每位商务客人及旅游者提供至善至美的服务。六十层高的明天广场，是由333间豪华客房的JW万豪酒店，及裙楼内20,000平方米的商业中心组成。作为浦西最高的酒店之一，明天广场已经成为上海及周边城市瞩目的地标性建筑。As mainland China’s first JW Marriott brand and Marriott International’s flagship hotel in the region, the luxurious 5-star JW Marriott Shanghai is located in the heart of Shanghai’s commercial and shopping district and within easy reach of the city’s many leisure attractions. The JW Marriott Hotel is an integral part of a 60-storey multi-use development called Tomorrow Square, which comprises of the 333-room hotel, and 20,000 square meters of commercial space. The complex has established itself as one of the tallest hotels in downtown Puxi and is a much talked about landmark in Shanghai and its neighboring cities.上海明天广场紧邻人民公园，人民广场，以其无与伦比的优越地理位置，使客人尽享高架桥及地铁的便利交通。Situated in Shanghai’s prime and prestigious Tomorrow Square location, adjacent to People’s Square and People’s Park, the JW Marriott Shanghai is within easy access to all major highways, public transportation systems and the People’s Square subway.酒店共有豪华客房333间，位于明天广场41层至59层，每个房间都可从不同角度享受城市美景。行政楼层位于酒店59楼，除可一览城市美景外，客人还可在此享受早餐，全天候精美茶点和晚间鸡尾酒，并可使用位于酒店60层，被吉尼斯世界纪录评为“世界最高“的图书馆。38楼至40楼的每间餐厅及酒廊为客人提供丰富的饮食、娱乐之选，并可同时俯瞰全城美景。位于酒店7楼的“泳池畔”风格简洁而时尚 - 室内游泳池在美丽玻璃房内，四季恒温，而又充分享受阳光温暖。室外空间休闲放松，同时可一览人民公园绿景。333 hotel guest rooms and suites are located between the 41st to 59th floors, all offer magnificent city views from different perspectives. The Executive Lounge is tranquilly located on the 59th floor serving breakfast, all-day refreshments and evening cocktails. Executive Floor guests have exclusive access to the 60th floor Library recognized as the “Highest Library in the World” by Guinness World Records.Six award-winning restaurants and lounges located between the 38th to 40th floors all affording spectacular panoramic views of Shanghai. The hotel also features a rooftop oasis, including a stunning indoor lap pool as well as a beautiful outdoor curvaceous leisure pool that overlooks the People’s Park greenery.