• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物

SPECIFIC DUTIES工作任務 :
1.                   Enrol guests inMarriott Rewards programme.
争取每位客人能够成为MARRIOTT集团的会员
 
2.                  Provideinformation about the hotel and the surrounding community.
准确的提供近期社会公共活动及本酒店的信息  
 
3.                   Keeping ExecutiveLounge and Library in tip top condition and maintain cleanliness round theclock.
每时每刻维护和保持行政酒廊及图书馆整洁，优雅，舒适的环境
       
 
4.                  Update guestprofile in Fidelio when necessary especially when guests’ personal preferencesmentioned over conversation.
及时更新客人的资料，特别对有特殊要求的客人，一定要在电脑里准确的输入客人的新资料确保其时效性  
 
5.                   Check thenewspapers and magazines are updated. Read log book, follow up file and ensureeverything in order.
及时更新报纸和杂志，做好交接班工作
 
6..     Ensureall follow-ups are promptly and accurate:
a)                  ProvidingBusiness Centre Services
b)                  ConciergeServices
c)                  Roomsrequest/amenities arrangements
d)                  Futurereservations or other related matters
            确保提供给客人以下服务项目：
           a)提供商务中心的服务项目
            b)       提供礼宾部的服务项目
            c)       确保客人的房间设施设备满足客人的要求
            d)       确认将来的预定和相关信息  
 
7.             Ensurethat all guests receive their faxes, messages and parcels upon arrival if it ishanded over by Concierge agent.
            所有的传真，信息，包裹，确保礼宾部在客人入住时及时地送给客人
 
8.             Monitoringand confirming time of departure with all due out guests and prepare for guestchecking out at the Executive Lounge.
            在客人退房当天，与客人确认离店时间并准备好客人的账单
 
9.            Performingcashiering duties, e.g. post in charges, foreign currency exchange, checkout bycash or credit cards and selling of gift vouchers
            认真做好每日前台工作，如：收费，外汇兑换，现金结账，信用卡结账及使用兑换券结账
 
10.        Preparation for breakfast and cocktails daily and ensure food qualityand service is maintained at the best for total guest satisfaction.
准备每日的早餐和晚间鸡尾酒会，确保食物及服务的质量，做到让所有客人都满意而归
 
11.        Check your station, prior to opening,for cleanliness of tables and chairs, proper set-up of salt and pepper, sugar,flowers, lamp, clean cutlery and glassware.
             检查工作台，做开档前的准备工作，清理桌椅，正确摆放盐，胡椒瓶，糖缸，
             花瓶，灯饰等，清洁餐具和玻璃器皿。
 
 
12.        Develop a complete knowledge of menuitems, their garnish, contents and preparation methods. Be ready to answer anyguest questions about the menu in a positive and concise way. Know the userecords.
熟练掌握菜单上各种菜的菜样，菜系及烧法。积极熟练回答客人有可能会提出的任何疑问，熟记客人的点菜喜好。
 
13.    Develop a good knowledge of beverages, liquors, and wine service.
         充分掌握饮料知识，包括软饮，酒精饮料及红酒白酒的各项知识。
         
14.   Pick up and present food andbeverages according to standard service     procedures. Properly bus the tablethroughout the meal. Dirty dishes and silverwareshould be cleared, except sugar and appropriate silverware and beverage glassesthat are not empty, keeping proper posture and being personable, but limitingconversation.
             按照标准服务程序传菜上菜，在客人用餐过程中及时清理更换餐盘，及时为客人的饮料续杯，保持正确的站姿，适当的和客人进行服务个性化的沟通。
 
15.     Warmly greet every guestwith smile, address guest by name and take down    the record for reference.
热情的问候每一位客人，尽可能称呼客人的名字，记下客人的名字和桌号以便时后查阅。
         
16.        Clean and reset the table according to standard procedures.
客人离开后，标准的清理并重新摆设餐具。
 
 17.    Do foodand beverage inventory daily and update the filing document at the        same time. 
每日计算食物及饮料的消费量，更新系统纪录。
 
18.        Study and follow the Associate’s Training Manual.
学习并实践员工培训计划。
 
 
19.      Any other duties as may be assigned from time totime.
其他职责将被及时更新
 

万豪国际酒店集团包容多元化文化背景，承诺给每一个雇员一个平等的工作机会。Marriott International Inc. is an equal employer committed to employing a diverse workforce.上海明天广场JW万豪酒店是万豪国际集团旗下的顶级品牌，酒店地处繁华商业中心，信步即达多处著名休闲景点。旨在以其先进的设计理念，豪华的装饰设备，为每位商务客人及旅游者提供至善至美的服务。六十层高的明天广场，是由333间豪华客房的JW万豪酒店，及裙楼内20,000平方米的商业中心组成。作为浦西最高的酒店之一，明天广场已经成为上海及周边城市瞩目的地标性建筑。As mainland China’s first JW Marriott brand and Marriott International’s flagship hotel in the region, the luxurious 5-star JW Marriott Shanghai is located in the heart of Shanghai’s commercial and shopping district and within easy reach of the city’s many leisure attractions. The JW Marriott Hotel is an integral part of a 60-storey multi-use development called Tomorrow Square, which comprises of the 333-room hotel, and 20,000 square meters of commercial space. The complex has established itself as one of the tallest hotels in downtown Puxi and is a much talked about landmark in Shanghai and its neighboring cities.上海明天广场紧邻人民公园，人民广场，以其无与伦比的优越地理位置，使客人尽享高架桥及地铁的便利交通。Situated in Shanghai’s prime and prestigious Tomorrow Square location, adjacent to People’s Square and People’s Park, the JW Marriott Shanghai is within easy access to all major highways, public transportation systems and the People’s Square subway.酒店共有豪华客房333间，位于明天广场41层至59层，每个房间都可从不同角度享受城市美景。行政楼层位于酒店59楼，除可一览城市美景外，客人还可在此享受早餐，全天候精美茶点和晚间鸡尾酒，并可使用位于酒店60层，被吉尼斯世界纪录评为“世界最高“的图书馆。38楼至40楼的每间餐厅及酒廊为客人提供丰富的饮食、娱乐之选，并可同时俯瞰全城美景。位于酒店7楼的“泳池畔”风格简洁而时尚 - 室内游泳池在美丽玻璃房内，四季恒温，而又充分享受阳光温暖。室外空间休闲放松，同时可一览人民公园绿景。333 hotel guest rooms and suites are located between the 41st to 59th floors, all offer magnificent city views from different perspectives. The Executive Lounge is tranquilly located on the 59th floor serving breakfast, all-day refreshments and evening cocktails. Executive Floor guests have exclusive access to the 60th floor Library recognized as the “Highest Library in the World” by Guinness World Records.Six award-winning restaurants and lounges located between the 38th to 40th floors all affording spectacular panoramic views of Shanghai. The hotel also features a rooftop oasis, including a stunning indoor lap pool as well as a beautiful outdoor curvaceous leisure pool that overlooks the People’s Park greenery.