- 服务热线:400-826-0101 (9:00-18:00)
- 杭州总部:0571-88866108 (9:00-18:00)
- 服务邮箱:service@veryeast.com
- 联系我们
扫码下载最佳东方APP
扫码关注最佳东方微信号
·Reports directly to and communicateswith the FrontOffice Manager on all pertinent matters affecting guest serviceand hoteloperations.
直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。
·Provides functional assistance anddirection to alldepartments.
向所有部门提供功能性支持和指导。
·Cooperates, coordinates andcommunicates with otherhotel departments as required.
按需要与酒店其它部门进行合作、协调和沟通。
·Reacts to situations to ensure guestsreceive promptattention and personal recognition throughout the hotel
对各种状况做出反应,以确保来宾被及时的礼貌接待并得到充分的注意和重视。
·Responds to guest needs and resolvesrelatedproblems
就客人的需求做出反应并解决相关问题。
·Supervises and directs Reception andReservationspersonnel.
对接待部和预订部工作人员进行监督和指导。
·Supports and assists Front Officepersonnel and alldepartments at peak periods.
在高峰期向前厅部工作人员和其它所有部门提供支持和协助。
·Ensures VIPs and priority club guestsreceivespecial attention
保证贵宾和优悦会会员受到特别关照。
·Inspects front of house and back ofhouse regularlyfor cleanliness.
定期检查一线各部门和二线各部门的清洁状况。
·Assists Guest Relations in greeting,rooming, andsending off VIP guests.
协助客户关系部门迎接贵宾,为其安排房间并在其离店时送行。
·Monitors appropriate standards ofconduct, uniform,hygiene, and appearance of staff.
监督员工的行为、制服穿着、卫生和外表形象。
·Provides input for Front Officemeetings.
为前厅部会议提供信息 。
·Promotes inter-hotel sales andin-house facilities.
促进店际销售及推销酒店内的设施。
·Checks billing instructions andmonitors guestcredit
检查结帐说明并监督客人信用情况。
·Analyses and approves discounts andrebates.
分析和批准打折相关事宜。
·Analyses the rate variance report toensure roomsrevenue control
分析房价差异报告以保证控制客房收入。
·Fully conversant with all hotelemergencyprocedures.
熟知酒店紧急情况下所有处理程序。
·Ensures front line staff complies withFIT marketingtechniques and maximize sales.
确保一线员工遵从散客市场技巧并最大化的进行销售。