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岗位职责:
1、监管前台的全部运作活动;
2、保证前台所有员工为酒店客人提供高效礼貌的服务;
3、保证对客房作合适的安排,优先保证到客的住房,并与房务部协调房态,如需要可做安排;
4、安排到达和离店团体,保证所有的安排都按“团队指南”进行;
5、保证所有日报表和统计表都按管理层的要求制定;
6、保证每个服务收银台有足够的流通现金,经常核对,以免短缺。
任职资格:
1、 大专以上学历,有用岗位工作经验2年以上工作经验;
2、 掌握酒店管理基础知识,善于同宾客交往、沟通,处理问题周到、果断,能独立处理各种投诉;
3、 有良好的团队领导精神及执行力,工作认真负责,作风正派;
4、 熟练掌握前厅部工作的各个环节和程序;
5、 身体健康,品貌端正。
福利待遇:
1、 五险一金、商业险、医疗二次报销、包吃住;
2、 各种带薪假期(年假、病假、产检假等);
3、 高额年终奖、节日礼品、工会福利等;
4、丰富的员工团建活动、年度旅游等;
5、领导nice,工作环境好。
万达酒店及度假村始于2007年,秉承“以人为本,关爱每位员工,温暖每位客人,尽责每位合作伙伴”的核心价值观,及“务实创新,发扬华文化”的公司理念,致力成为全球具有价值、以酒店为核心的资产管理公司。万达酒店及度假村拥有酒店设计、酒店建设、酒店管理三大核心,是全球打通酒店开发全产业链的公司之一,旗下共有五个酒店品牌:奢华酒店品牌-万达瑞华、豪华酒店品牌-万达文华、高端酒店品牌-万达嘉华、高端精选酒店品牌-万达锦华及超中端酒店品牌-万达美华。目前为止,万达酒店及度假村在全国50多座城市管理着超过70余家酒店。 北京万达嘉华酒店是由万达酒店及度假村管理有限公司投资并管理,按照五星级酒店标准建造的一家国际化高档商务型酒店,隶属于大连万达集团,且是北京地区唯一的一家万达自营酒店。 北京万达嘉华酒店坐落于CRD首都文化娱乐休闲区核心地带-石景山万达广场内。毗邻地铁一号线和首都机场巴士石景山专线,至北京首都国际机场只需45分钟车程;颐和园、香山、八大处等旅游胜地驱车25分钟即可到达。308间宽敞舒适的客房及套房可领略迷人的西山或都市美景,营造惬意的入住感受。美食汇全日餐厅、和日餐厅、等风格迥异的餐厅和酒吧邀您共品精致珍馐,同饮香茗佳酿。酒店拥有京西地区首屈一指的会议场地及设施,4间自然采光的会议室空间灵活多变,1,400平方米无柱式中华宴会厅配备70平方米LED屏。一流的水疗中心、健身中心和室内恒温阳光泳池带您畅享轻松时刻。Founded in 2007, Wanda Hotels & Resorts endeavors to be recognized as one of the world’s most valuable asset management companies with a core competency in hotel business. This vision has been achieved through integrated business resources including hotel design, hotel construction and hotel management based on its core values of “People First –practical care to our employees; commitment to all stakeholders and customers.”and corporate belief of “Practical, innovative, rooted in China.”Wanda Hotels & Resorts, as one of the only “one-stop solution”hotel companies in the world with over 70 hotels in over 50 cities in China, currently manages five brands in its portfolio: the ultra-luxury brand Wanda Reign, the luxury brand Wanda Vista, the premium brand Wanda Realm,the select-service brand Wanda Jin, the ultra middle-end brand Wanda Moments.investment and management, according to the five-star hotel standards to build an international upscale business hotel, which belongs to the Dalian Wanda group, and is the only a proprietaryhotel in Beijing area.Wanda Realm Beijing is located in the heart of Shijingshan District and Capital Recreation District (CRD), which isadjacent to the Shijingshan Wanda Plaza and a walking distance to subwaystation (Line 1) and airport shuttle bus station (Shijingshan Line). It is only45 minutes away from Beijing Capital International Airport by car and 25minutes away from the Summer Palace, and Fragrance Hill. Wanda Realm Beijing isequipped with 308 magnificent guestrooms and suites which are designed forunparalleled comfort and pleasure, featuring 3 restaurants with differentcuisines from formal dining to a relaxed buffet. For events large or small,Wanda Realm Beijing is at your service with the leading banquet facilities inthe west of Beijing city. Choose from a graceful selection of fully equippedmeeting rooms, the spectacular 1,400 square meters pillar-free China GrandBallroom is equipped with a 8.5 meters high ceiling and a 70 square meters LEDscreen. 4 flexible and comfortable function rooms with natural lights offer awide configuration of event space. The first-class leisure facilities providesthe business travelers a gathering place to refresh body, mind and spirit,including a state-of-the-art gym and an in-door heated swimming pool.