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JOB OVERVIEW
职位概述
Provide a co-ordination and administrative service for the hotel sales team to assist with revenue generation of the hotel.
为酒店销售团队提供协调和管理服务,以协助酒店以及洲际酒店集团内的所有酒店创造收益。
At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:
在假日酒店®,我们希望宾客能尽情放松、做回自己,这意味着我们的团队成员要做到
· Be you – by being natural, professional and personable in the way you are with people
· 展现真我:在与他人接触时真实自然、形象专业、积极乐观
·Get ready – by taking notice and using your knowledge so that you are prepared for anything
· 时刻准备:注意观察周围的事物,运用自己的知识,做好应对任何事情的准备
· Show you care – by being thoughtful in the way you welcome and connect with guests
· 体现关爱:对宾客关切周到、热诚欢迎并与他们心意相通
· Take action – by showing initiative, taking ownership and going the extra mile
· 积极行动:积极主动、尽职尽责并且要多做一步
DUTIES AND RESPONSIBILITIES
工作职责
FINANCIAL RETURNS:
财务回报
· Prepare all administration documents required by the Hotel sales team
按酒店销售团队的要求准备各种行政文件。
· Attend to telephone, fax, email enquiries in a timely manner
及时答复通过电话、传真和电子邮件进行的问询。
· Co-ordinate all familiarizations and site inspections as required
按要求协调所有宣传活动和现场考察事宜。
· Attend monthly sales meetings
参加每月的销售会议。
· Attend to all sales department mail and maintain a correspondence data base
处理所有销售部的邮件并维护通信数据库。
· Statistical collation on behalf of state (weekly)
进行数据统计(每周)。
· Maintain filing systems
· 维护档案系统
· Maintenance and management of data base
维护和管理数据库。
· Organize Trade shows, functions and exhibitions where applicable and advised by Superiors
可视情况在上级的建议下组织商展、活动和展览。
· Assist with compilation of annual budgets, business plan and regular action plans
协助编订年度预算、业务计划和日常工作计划。
· Work with other IHG properties and assist superiors including regional sales personnel to sell their properties
与洲际酒店集团的其它酒店合作,并对上级提供协助,包括对地区销售人员的销售工作提供协助。
· Stock control of collateral
负责对宣传品的库存管理。
· Assist with the preparation of new products and services
协助对新产品和新服务的准备工作。
· Work in line with business needs
依照业务需求开展工作。
PEOPLE:
员工团队
· Ensure staff is properly trained and has the tools and equipment to carry out job duties.
· 确保员工获得适当的培训,并为员工配备完成工作所需的各种工具和设备。
GUEST EXPERIENCE:
宾客体验
· Provide guests with information (example: loyalty programmers, area attractions, restaurants, facility information) to enhance guest experience.
· 为宾客提供各种信息(如:忠诚计划、本地景点、餐厅、设备信息),以提升宾客体验。
· Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/ banquet services.
·同主要客户和外部相关人员建立联系并保持联络,借此增加团体及会议业务量,包括客房销售、餐饮销售和宴会服务等。
Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
·为酒店的会议及商务团队活动制定时间表,同酒店其它部门协调安排共同完成销售部门同潜在客户达成的协议中要求的各项服务内容。
RESPONSIBLE BUSINESS:
企业责任
· Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions.
· 发现降低营销效果和酒店整体销售情况的运营问题,同相关部门协作共同解决。
· Develop awareness and reputation of the hotel and the brand in the local community.
· 提升酒店与品牌在本地的知名度。
·Perform other duties as assigned.
·完成其它分配的任务。
ACCOUNTABILITY
责任范围
This is the important sales and marketing job in a full or limited-service hotel and may include meeting space and or catering facilities.
此岗位是可能带有会议场所及餐饮设备的综合服务酒店销售部的重要职位。
QUALIFICATIONS AND REQUIREMENTS
任职要求
Bachelor’s degree / higher education qualification / equivalent in marketing or related field, and two years’ experience in a hotel sales and marketing, or an equivalent combination of education and work experience. Must speak fluent English. Other languages preferred
市场营销或相关专业学士及以上学历或同等学历,2年服务业或酒店业市场营销和直接管理销售团队的工作经验,或其他同等学历与工作经验。流畅使用英语。能同时使用其它语言者优先。
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