• 五险一金
• 提供食宿
• 带薪年假
• 管理规范
• 技能培训
• 岗位晋升
• 年度旅游
• 员工生日礼物
• 节日礼物
• 丰厚的年终奖

Basic Function 基本职责:
1.Facilitates and ensures a sufficiently manned Front Desk counter at all times.
确保前台人员配备充足。
2.Confirms the number of “due out” guests and scheduled late departures.
确定当日退房及预计延迟退房数目。
3.Double checks group accounts daily for accuracy, and ensures that these are always up-to-date.
每天仔细检查团队账目，确保准确并及时得到更新。
4.Oversees room allocations to ensure that guest requests are met while ensuring both guest satisfaction and optimum rooms’ revenue.
监督分房工作，确保满足客人的订房要求，做到使客人满意的同时，最大化客房收入。
5.Coordinates with the HRM-Training in all matters pertaining to staff training and development.
与培训经理就员工培训方面展开协作。
6.Contributes to total productivity of the Front Office Department by ensuring supervised associates are able to take over tasks in the other sections.
确保管理的员工能够担当多项岗位的工作职责，对前厅部门的总生产力做出贡献。
7.Openly coordinates with other departments to ensure customer needs are attended to.
与其他部门协调，确保照顾客人需求。
8.Maintains open lines of communication with other departments to ensure smooth handovers at all times.
与其他部门保持沟通，确保顺利交接工作。
9.Familiar with hotel policies, procedures, services and promotions.
熟悉产品知识，程序，服务与促销活动。
10.Ensures that all associates are aware of Lost and Found procedures, at all times.
确保所有员工了解失物招领程序。
11.Possesses full knowledge of emergency procedures
了解紧急事件处理流程的知识。
12.Ensures that all associates are aware of emergency procedures at all times.
确保部门员工了解紧急情况处理流程。
13.Ensures that all associates are aware of guidelines governing complaints handling.
确保部门员工了解投诉处理的指导原则。
14.Personally attends to all guest complaints immediately and initiates immediate resolution.
亲身处理客人的任何投诉，并立即采取解决措施。

杭州温德姆至尊豪廷大酒店位于美丽的西子湖畔，坐看断桥残雪、宝石流霞，毗邻浙江省政府，离武林广场、杭州大厦和银泰百货举步之遥。在温德姆酒店，您可体验到舒适与豪华，尽情享受华丽雅致的公共空间、设计精美的客房以及特色的餐饮选择。酒店将会提供良好的学习机会和就业平台，诚挚欢迎您的加入！Wyndham Grand Plaza Royale Hangzhou is located at the North East corner of the famous West Lake, facing the provincial government offices and administration, within walking distance of Wulin Street, and close to Hangzhou Tower and Intime department store. The hotel also offers easy access to Lingering snow on the Broken Bridge. At the wyndham hotel, you can experience the comfort and luxury, enjoy the gorgeous elegant characteristic of public space, design elegant guest rooms and dining options.The hotel will provide a good learning opportunity and employment platform, welcome to join us!酒店经营理念Hotel Management IdeaOne brand, one family, one goal. 一个品牌，一个家庭，一个目标。酒店核心价值Hotel Core ValueI P.R.I.D.E. myself on what I do 我感到自豪Integrity 正直诚信Passion for Excellence 追求卓越Resilience & Flexibility 灵活坚韧Innovation 变革创新Dedication 专心致志Efficiency 注重实效  2021 Tripadvisor – Tripadvisor Travelers’ Choice2021猫途鹰 – 旅行者之选2021 Platinum Traveller Annual Award – Quality Service Hotel2021环旅行 – 年度服务酒店2021 The 10th Aunual China Hotel Awards – Best Wedding Hotel2021第十届CHA中国酒店大奖 – 年度最佳婚礼酒店2021 City Travel Hotel Awards – The Wedding Venue Hotel Award of The Year2021《 旅 • 程 》  – 年度婚宴奖2021 Fashion List Awards – Preferred Resorts2021酒店风尚榜 ¬¬– 优选度假酒店2021 The China Mag 8T Awards –The Best Luxury Hotel2021第八届中国誌大奖 – 最佳奢华酒店 2021 Trip.com Gourmet –Gold medel Restaurant – Sawasdee2021携程美食林  – 金牌餐厅 – 萨瓦迪泰餐厅