• 五险一金
• 提供食宿
• 带薪年假
• 管理规范
• 技能培训
• 岗位晋升
• 年度旅游
• 员工生日礼物
• 节日礼物
• 丰厚的年终奖

Duties And Responsibilities 职责和义务:
1.Reports to and communicates with the Front Office Manager and Director of Rooms on all pertinent matters affecting guest service and hotel operations.在有关影响到对客人的服务及酒店运作的事件上，都上报前厅部经理或房务总监并与之保持交流。
2.Provides functional assistance and direction to all departments.为所有部门提供功能性帮助及指导。
3.Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.确保到酒店的客人都受到及时关注。
4.Assists Guest Relations in greeting, rooming, and sending off VIP guests.协助客户关系部，迎接客人，安排客人到房间并送重要客人离开。
5.Promotes inter-hotel sales and in-house facilities.促进酒店内房间及设施的销售
6.Analyses the rate variance report to ensure rooms revenue control分析费率差异报告，对房间的收入进行控制。
7.Ensures front line staffs comply with FIT Marketing techniques and maximize sales.确保一线员工掌握销售技巧，尽量提高销售
8.Observes FO operations to ensure authorized policies and procedures are being applied and followed by the Service Associates.监督前厅营运情况，确保员工行规定的政策和流程。
9.Prepares and recommends work schedule on a weekly basis for the Front Office Supervisor, Guest Service Officers, and Guest Relations Officers.为前厅各部门主管准备及推荐每周计划。
10.Ensures that all associates are aware of emergency procedures at all times.确保部门员工了解紧急情况处理流程。
11.Attends scheduled employee training and periodic reviews on departmental responsibilities in case of emergencies.参加计划内员工培训课程，定期回顾在紧急事件中部门应承担的责任。
12.Ensures that all associates are aware of guidelines governing complaints handling.确保部门员工了解投诉处理的指导原则。
13.Personally attends to all guest complaints immediately and initiates immediate resolution.亲身处理客人的任何投诉，并立即采取解决措施。

杭州温德姆至尊豪廷大酒店位于美丽的西子湖畔，坐看断桥残雪、宝石流霞，毗邻浙江省政府，离武林广场、杭州大厦和银泰百货举步之遥。在温德姆酒店，您可体验到舒适与豪华，尽情享受华丽雅致的公共空间、设计精美的客房以及特色的餐饮选择。酒店将会提供良好的学习机会和就业平台，诚挚欢迎您的加入！Wyndham Grand Plaza Royale Hangzhou is located at the North East corner of the famous West Lake, facing the provincial government offices and administration, within walking distance of Wulin Street, and close to Hangzhou Tower and Intime department store. The hotel also offers easy access to Lingering snow on the Broken Bridge. At the wyndham hotel, you can experience the comfort and luxury, enjoy the gorgeous elegant characteristic of public space, design elegant guest rooms and dining options.The hotel will provide a good learning opportunity and employment platform, welcome to join us!酒店经营理念Hotel Management IdeaOne brand, one family, one goal. 一个品牌，一个家庭，一个目标。酒店核心价值Hotel Core ValueI P.R.I.D.E. myself on what I do 我感到自豪Integrity 正直诚信Passion for Excellence 追求卓越Resilience & Flexibility 灵活坚韧Innovation 变革创新Dedication 专心致志Efficiency 注重实效  2021 Tripadvisor – Tripadvisor Travelers’ Choice2021猫途鹰 – 旅行者之选2021 Platinum Traveller Annual Award – Quality Service Hotel2021环旅行 – 年度服务酒店2021 The 10th Aunual China Hotel Awards – Best Wedding Hotel2021第十届CHA中国酒店大奖 – 年度最佳婚礼酒店2021 City Travel Hotel Awards – The Wedding Venue Hotel Award of The Year2021《 旅 • 程 》  – 年度婚宴奖2021 Fashion List Awards – Preferred Resorts2021酒店风尚榜 ¬¬– 优选度假酒店2021 The China Mag 8T Awards –The Best Luxury Hotel2021第八届中国誌大奖 – 最佳奢华酒店 2021 Trip.com Gourmet –Gold medel Restaurant – Sawasdee2021携程美食林  – 金牌餐厅 – 萨瓦迪泰餐厅