招聘Asst.Chief Concierge or Con. Supervisor 副礼宾司或礼宾主管_绿城千岛湖喜来登度假酒店招聘信息-最佳东方

RESPONSIBILITIES:

职责描述

Be responsiblefor Concierge Services, Bell Service, Doorman, Drivers and Airport Representative
负责管理礼宾部, 提供礼宾服务、行李服务、迎宾及交通服务
Provide detailedand accurate information to guests and other departments on a wide variety ofservices and facilities both within and outside the establishment
向客人和其它部门提供关于饭店内外广泛的服务和设施的详细而准确的信息
Ensure mail andmessages are distributed without delay after receipt
确保邮件和留言在被接收后及时的分发
Ensure luggageis correctly stored, labeled, and recorded in luggage control book
确保行李被正确的储存、贴标签并且记录在行李登记簿上
Ensure thedriveway is kept clear of vehicles and co-ordinate valet parking when required.
确保车道不被车辆阻塞并且在需要时协助代客泊车的工作.
Ensure promptand safe hotel car service
确保迅速和安全的饭店汽车交通服务
Oversee activityin main lobby and assist the Guest Service Agents whenever possible
监督大堂的活动并在需要时协助接待员的工作
Assist in keepingLobby clean and tidy
确保寄存行李的安全。
Ensureprofessional and friendly airport representative service.
确保职业化和友好的机场迎送服务 .
Brief staff onall group arrivals and departures, itineraries, name of group, number of roomsand name of tour guide and current house availability
向员工介绍关于团队的到达和离开、旅行路线、团队名称、用房、全陪姓名和目前房间可用情况的信息.
Take part in thepreparation and planning of department goals and objectives
参与准备和制定部门的目标
Set up systemsto capture guest feedback and present to Management on a regular basis
建立系统获取客人反馈并定时汇报
Assist with thedevelopment of new products and services
协助发展新产品和服务
Assess workoperation and prepare plans to implement change when required
评估工作表现，并在必要时制定调整计划
Disciplinestaff, when applicable
约束员工遵守纪律
Determine andplan for future staffing needs
明确和制定本部门各岗位所需人员的编制计划
Recruit associatestogether with Front Office Manager and Human Resources Manager
与前厅部经理和人力资源部经理一起招聘员工
Prepare staffrosters to meet business demands
根据工作需要准备员工排班表
Facilitatemultiskilling
鼓励员工贯彻多技能
Maintain up-to-datestaff records
保持最新员工记录
Manage stafftraining and development using the Sheraton Human Resources Management System
使用“喜来登人力资源管理系统”来管理员工培训和发展
Implement staffperformance appraisals
进行员工表现评估
Carry out exitinterviews
实施员工离职面谈
Provide ongoingadvice and support to staff under your supervision
给予所管辖的员工以不断的建议和支持
Manage thedelivery of high quality service to guests
负责提供优质对客服务
Take appropriateaction to resolve guest complaints
采取恰当方式处理客人投拆。
Seekopportunities to continually improve guest service
不断寻找机会提高对客服务水平
Take appropriateaction to resolve guest complaints
采取合适的行为解决客人投拆
Identify VIPs,SPG, regular and long staying guest andbuild rapport to offer personalized service and assistance
识别贵宾、喜达屋优先顾客、常规客人和长住客人并提供个性化的服务
Sell the hoteland Sheraton’s products and servicesusing up-selling and suggestive selling techniques
用促銷和建议性的销售技巧销售饭店和喜来登的产品与服务
Promote thehotel and Sheraton products and services
促销饭店与喜来登的产品与服务
Adhere to thehotel’s security and emergency policies and procedures
坚持饭店安全制度、紧急情况处理规定和程序
Log securityincidents and accidents in accordance with hotel requirements
按照饭店要求记录安全日志和事故记录
Ensure a highlever of cleaning is maintained in your work area
保持维护所在工作区域的高度整洁
Prepare andconduct meeting and group presentations to keep staff/ management / otherparties informed of hotel operations and other relevant issues
准备和主持会议或小组展示向员工/管理者/其它组织通告部门运作和其它方面的情况
Demonstrateprofessional attitude and behavior at all times
随时体现出职业化的态度和行为
Ensure allreporting and servicing deadlines are met on a timely basis
保证所有报告和服务都按时完成
Abide by theSheraton Guest experience System (GEI).
在工作中遵循喜来登对客服务体验标准(GEI)
Abide by theHotel’s Policies and Procedures, Sheraton Code of Business Conduct and thehotel’s Associate Handbook.
遵守饭店的工作政策及程序，遵守喜来登的商业行为规范以及员工手册中的条款。
Carry out othertasks as directed by your supervisors
完成你上级交待的其它任务

KEY COMPETENCIES

主要技能

Good knowledge and very familiar with conciergeoperation
掌握礼宾部工作知识并且熟悉礼宾部日常运行
Good knowledge of local area information, handleguest request efficiently
熟悉当地各类相关信息，有效为客人解决问题
Good English language skill
良好的英语能力
Good supervisory skill, with emphasis on “ peoplemanagement”
良好的管理技能, 强调“人性化管理”
Good communication skill
良好的沟通技巧
Be good at organize and problem solving
良好的组织以及解决问题的能力

Education:
教育：
University
大学

Experience:
经验：
Min 3 years concerned working experience required
至少3年以上相关工作经验

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