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职位:AYS Agent 总机员工
  • 职位性质:全职
  • 工作地区:浙江省杭州市
  • 招聘人数:若干
  • 学  历:大专
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:熟练
  • 语言要求:英语(良好)
  • 性别要求:不限
  • 婚姻状况:不限
  • 国际联号工作经历:优先
  • 薪资待遇:面议
  • 职位有效期2017-10-17至2018-01-15
职位描述

MAIN RESPONSIBILITIES:
 
Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, room service order and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet.

 

 

JOB SPECIFICATION職位要求 :
 

Profile of Competency

 
工作能力:
·         Positive and hardworking character.
积极努力工作
·         Outgoing personality with good communication skills.
性格外向,有良好的沟通技巧
·         Good knowledge of Marriott Systems.          
 
Language 語言能力:
·         Good command of spoken and written English.
良好的英语口语和写作能力
Education 教育:
·         Graduate from hotel tourism school.
旅游专业