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岗位职责
1.接受线上、线下客户对酒店的预订需求,并予以妥善解决。
2.接听客户对酒店等产品信息的咨询电话,予以解答并作好相关记录。
3.熟悉处理房间预订的程序,给宾客提供给最新和最准确的房况信息。
4.落实“预订未到宾客”的名单和每日团队取消情况。
岗位要求
1.具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神;
2.有一定的沟通能力,口齿清晰、开朗自信,有较强的语言表达能力和人际沟通能力;
3.中专以上学历,普通话标准,谈吐礼貌,声音甜美;
4.熟练掌握基本办公软件操作,中英文打字熟练;
5.具有星级酒店工作经验优先;
6.具有优良的服务意识和敬业精神。
宁波国大雷迪森广场酒店位于宁波东部新城的核心区,紧邻宁波市政府行政中心与文化广场,距国际金融和国际会展中心仅百米之遥。酒店致力于为商务会议和休闲游客提供豪华舒适精美的住宿、餐饮以及各项配套商务、娱乐、健身等服务。酒店由国际知名的B+H建筑事务所担纲建筑设计,由国际专业的室内设计公司HBA担任室内设计。酒店占地面积38亩,建筑面积近八万平方米,拥有一个2000余平方米无柱宴会大厅,是迄今宁波最大的婚宴和会议场所之一。Landison plaza hotel Ningbo is located in the core area of the Ningbo East New City,which is close to the administrative center and the cultural square, and adjacent to the international exhibition center and financial center. The hotel is committed to provide both business customers and leisure travelers with luxurious and stylish accommodation, food and beverage, as well as other supporting services of business, entertainment and fitness.The hotel is designed by renowned B+H Architects and hotel interior is designed by firm HBA which style reflects the innovative, personalized and elegant. The hotel covers a floor area of over 25,000 square meters and a building area near 80,000 square meters. The hotel owns a ballroom over 2,000 square meters with column free, which is one of the largest?banquet and conference rooms in Ningbo.酒店地址:浙江省宁波市鄞州区海晏北路800号邮 箱:hrd@landisonningbo.com