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Sets an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times
工作时严格按照凯宾斯基着装和仪容仪表的标准并树立榜样,时刻保持一个高标准, 专业的个人形象。
Standardizes service guidelines for all outlets according to brand standards
按品牌标准,标准化各部门服务指南
Schedules and monitors all training meeting and ensures
计划和监控,确保所有培训会议
Supports hiring, assignment, training, motivation, and coaching of staff
支持招聘,分配、培训、激励和指导员工
Establishes and up-dates policies and procedures in collaboration with the F&B Outlet Managers
与餐厅经理协作建立和更新政策与程序
Establishes long-term objectives and specifies the strategies and actions to achieve them
设定长期目标,采用具体策略和行动去实现它们
Establishes OJT programs in each venue in cooperation with the departmental trainer
与部门培训师协作实施在职培训
Ensures minimum service standards are being met in each venue and conducts follow up training to ensure venues are in compliance
确保每个部门达到最低服务标准并实施后续培训确保各部门符合标准
Supports new venue openings by developing training materials and schedules. Provides the training to all incoming team members on applicable regulatory training as well as the outlet training including POS systems
通过编写培训资料和安排培训日程等支持新部门的开业。给所有新加入的团队成员进行相关政策标准的培训及部门培训包括 POS 系统
Conducts periodic service reviews of F&B outlet to ensure that all standards are being met.
Reviews findings with the Outlet Managers and the property Director of Food and Beverage.
对各部门定期进行餐饮服务审查,以确保符合所有的标准。跟部门经理和餐饮总监回顾审查结果。
Conducts frequent meetings (e.g. twice per month) with Hotel Training Manager to deliver updates, results, overview of progress, attendance records, and consults about monthly and seasonal training schedule
跟酒店培训经理进行频繁的会议(如一月两次)交付更新、结果、进展概述、培训考勤并商议月度及季度培训计划安排
Conducts the training seminars for venues as well as periodic refresher training for all new staff, trainee on-boarding, casual, part-timers and internal task force
开展部门培训研讨会并定期给新员工、实习生、小时工、兼职和内援进行温故培训
Ensures that standardized testing is established and maintained for all new hires before they are released to work on the floor alone
确保每个新进员工在独立工作前参加并通过标准测试
Observes behaviors of all team members and identifies area of opportunity for increased training
观察员工的言行举止,找寻增加培训的机会
Develops strategies to increase product knowledge of the team and raise overall check averages in each location
研发战略以提升团队的产品知识,提高每个部门的全面平均检查
Supports special events at properties in any required role
如有需要,辅助部门特殊活动
Provides clear and concise written and verbal communication to Outlet Managers
与部门经理进行简洁明了的书面和口头的沟通交流
Responds to request for assistance from outlet leaders with sense of urgency
有紧迫感的响应各部门管理者的求助
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
根据酒店运营需要可以随时添加额外责任和任务。
About Kempinski Hotel YinchuanThe Kempinski Hotel Yinchuan is the first, and only international five-star brand in Yinchuan, the capital of the Western Xia Empire, which is superbly situated in the heart of the city’s central business district - Jinfeng, only a 30-minute drive from Yinchuan Hedong Airport. The hotel is adjacent to the International Conference & Exhibition Centre, the Museum of Ningxia, the Science & Technology Museum and the Town’s People’s Square making it ideal for both business and leisure travellers. Each of the 409 rooms and suites feature an elegant and timeless decor, luxurious furniture combined with superb amenities. The magnificent views of people Square and the snow capped mountains in the background provide a fascinating visual experience. Kempinski hotel Yinchuan is proud to contribute to local customs offering HALAL foods in all outlets, as well as international delicacies from a wide variety of restaurants, including a home brewery operated by the famous German “Paulaner Brauhaus”. Kempinski Hotel Yinchuan conference and banqueting facilities provide a total of 2600 square meters of function space, including a 780 square meters pillar-less grand ballroom and additional 12 conference and meeting rooms equipped with state-of-the-art technology and equipment.银川凯宾斯基介绍 凯宾斯基酒店是银川第一家,也是唯一一家的国际五星级酒店。在宁夏首府,这是位于金凤区中央商务区的核心地带。距银川河东机场仅30分钟车程。酒店临近宁夏国际会展中心,宁夏博物馆,科技馆。是商业,旅行的理想地方酒店共有409间配置豪华,装修一流,设施齐全的房间。人民广场的壮观风景和贺兰山的风景让你一览无余。银川凯宾斯基酒店有信心为人们提供清真食品,以及多种多样的国际美食。包括来自德国著名啤酒厂的“黑啤”银川凯宾斯基酒店2600平方米的场地可提供商业会议,宴会。其中包括780平米的超级宴会舞台,外加12间独具艺术风格的商业会议室。