• 五险一金
• 技能培训
• 带薪年假
• 管理规范
• 人性化管理
• 包吃包住
• 节日礼物
• 岗位晋升
• 领导好
• 帅哥多

Manage rooms inventory to achieve optimum results in occupancy, average rate and revenue, reviewing daily reservations accuracy, rates compliance from segment and source, system close-out when necessary and rate availability.
有效管理房间实现入住率，平均房间和收入达到最佳效果，回顾每日预订正确率。
Train, develop, and motivate staff to increase productivity.
培训，发展和激励员工提高工作效率。
Participate in staff recruitment, organise on-the-job and monthly training for all staff, supervise and manage performance in order to ensure clients’ satisfaction and adherence to Kempinski service standards.
参与员工招聘，组织在职培训，每个月给所有员工培训，监督和管理以确保客户满意度和凯宾斯基服务标准。
Maintain good working relations with other departments and keep close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery
维护与其它部门的关系，和常客保持很好的联系，确保他们的需求得以满足，给相关部门提供服务。
Review MyFidelio, OCM & PMS availability keeping sufficient inventory for high yield segments.
检查MyFidelio,OCM &PMS可以保证高效的工作。
Ensure all sellable contracted rates are loaded in all systems for ease of use by Reservations.
确保所有可以适用于销售的协议价格已经在系统中并且可以正常预订。
Ensure all internal package breakdowns are loaded and in line with financial department.
确保和财务完成正确的内部划拨价格。
Supervise the Reservations Agents in their daily duties, including travel agents’ commissions, staff responses to clients, etc.
监督指导预订员的每日工作职责，包括：旅行社佣金，员工相应客人等
Control no show and late cancellation charges.
控制No-show 和晚取消收费
Update Serenata configuration / offers / confirmation letters set-up in corporate design, if applicable
如果可能更新确认信的设置.
Ensure that the team is aware of the internal credit policy.
确保团队成员指导内部信贷政策。
Follow up on lost business and bring information about them to the knowledge of the department superiors.
跟进丢失的生意，将上级领导的信息及时的告知员工。
Keep close follow up on developments of the competitor hotels (occupancy, renovation, special campaigns, theme events etc.).
密切跟进竞争对手酒店发展（出租率，预订，特殊活动和会议）
Spot-check reservations made the previous day and check all VIP arrivals.
抽查前一天的预订并且检查所有到店的VIP.
Prepare reports on a monthly basis.
准备每月报表
Maintain all reservation standards.
维护所有预订标准。
Keep department informed of all changes in systems or procedures.
确保部门接到所有系统变更或者程序的通知。
Monitor reservation pick-up for the coming months.
把控未来几个月的预订。
Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
鼓励员工士气并且持续维持酒店规章。
Test calls LQA / IFH results > 88%
测试电话LQA或者IFH成绩>88%以上。.
Maintain an internal up sell programme for the Reservations department (benefits / team competition).
维护预订部内部增销计划（福利/团队竞争）
Schedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs.
合理安排员工工作，最大化生产力以及减少工资成本。
Select and recruit suitable employees for the department using prescribed set of policies and procedures.
按照规定的政策和程序招聘合适的部门员工
Conduct annual performance evaluations.
进行年度绩效评估
Perform any other duties as assigned to him/her by management.
执行分配的工作职责

About Kempinski Hotel YinchuanThe Kempinski Hotel Yinchuan is the first, and only international five-star brand in Yinchuan, the capital of the Western Xia Empire, which is superbly situated in the heart of the city’s central business district - Jinfeng, only a 30-minute drive from Yinchuan Hedong Airport. The hotel is adjacent to the International Conference & Exhibition Centre, the Museum of Ningxia, the Science & Technology Museum and the Town’s People’s Square making it ideal for both business and leisure travellers. Each of the 409 rooms and suites feature an elegant and timeless decor, luxurious furniture combined with superb amenities. The magnificent views of people Square and the snow capped mountains in the background provide a fascinating visual experience. Kempinski hotel Yinchuan is proud to contribute to local customs offering HALAL foods in all outlets, as well as international delicacies from a wide variety of restaurants, including a home brewery operated by the famous German “Paulaner Brauhaus”. Kempinski Hotel Yinchuan conference and banqueting facilities provide a total of 2600 square meters of function space, including a 780 square meters  pillar-less grand ballroom and additional 12 conference and meeting rooms equipped with state-of-the-art technology and equipment.银川凯宾斯基介绍     凯宾斯基酒店是银川第一家，也是唯一一家的国际五星级酒店。在宁夏首府，这是位于金凤区中央商务区的核心地带。距银川河东机场仅30分钟车程。酒店临近宁夏国际会展中心，宁夏博物馆，科技馆。是商业，旅行的理想地方酒店共有409间配置豪华，装修一流，设施齐全的房间。人民广场的壮观风景和贺兰山的风景让你一览无余。银川凯宾斯基酒店有信心为人们提供清真食品，以及多种多样的国际美食。包括来自德国著名啤酒厂的“黑啤”银川凯宾斯基酒店2600平方米的场地可提供商业会议，宴会。其中包括780平米的超级宴会舞台，外加12间独具艺术风格的商业会议室。