楼层经理 Floor Manager
5千-6千
停止招聘
发布于 2022-09-26
楼层经理 Floor Manager
5千-6千
银川 | 3年以上 | 中专 | 招1人
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职位描述

Supervises the work of room attendants, ensures that all guest rooms and adjacent areas and corridors are maintained to the highest standard of cleanliness and repair. Oversees that occupied rooms are cleaned according to guest’s instructions and that check out rooms are serviced based on the arrival time of the next guest.

监督客房服务员的工作,确保所有的客房和邻近的走廊达到清洁和整洁的最高标准。检查已被预订的房间是否干净,服务是否达到客人要求,以及根据下个客人抵达的时间对已退房进行的服务。

Controls room attendants’ work during turn-down service and makes regular spot checks. Actively participates in turn-down service for VIPs

监督客房服务员的夜床服务并作常规的抽检,参与VIP的夜床服务。

Inspects occupied and vacant guest rooms daily and takes necessary corrective measures in order to meet the Kempinski standards in terms of cleanliness, maintenance and supplies.

为凯宾斯基的清洁维护标准,定期检查已预订及未预订的 客房。

Checks that housekeeping equipment is handled and maintained properly.

检查管家部的机器设备是否得到合适的使用和维护。

Carries out on the job training and is responsible for grooming and conduct standards of the room attendants under his/her responsibility.

贯彻执行培训工作并且负责客房服务员职责上的管理和培训。

Motivates employees to bring about excellent performance. Participates actively in the annual appraisal of employees’ performance.

激发员工使他们有出色的表现。积极参与一年一次的职工成绩评估。

Ensures that all records relevant to his/her responsibilities, i.e. furniture movement, cleaning schedules, etc. are kept accurately, up-to-date and available.

保证员工职责的所有记录。家具运作,清洁时间表等要保证精确,并且进行更新。

Verifies that pantries are equipped with all the necessary items needed in servicing guestrooms, and that proper control is practiced to reduce expenses.

核实确保餐具室配备满足客房服务需要,并合理控制减少开支。

Signs in/out master keys and mobile phones in the housekeeping office and ensures that all keys of his/her area(s) are returned.

管家部的万能钥匙和电话机的使用和归还都要签字并确保所有的钥匙要归还到位。

Keeps himself/herself informed of hotel products, services and events in order to answer guest questions.

让自己多了解酒店的产品和服务和事件以致可以回答客人的问题。

Participates actively in quarterly linen stock-takes.

积极帮助筹备四季的布草存货。

Answers all guest questions/requests in a friendly and caring manner, takes appropriate action or – if needed –refers the matters to the relevant persons to handle.

以友好和关心的态度解答客人的问题和要求,在需要的情况下将问题交给相关的人处理。

At the end of the shift, carries out proper handover, i.e. reporting guests with special attention, room status discrepancies, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction. Handovers are passed verbally to colleagues as well as in writing into the log book.

在下班时,贯彻执行正确的移交报告也就是客人的特别要求,房间的差异情况,异常情况,需要查明的时间,确保工作连贯性和客人的满意度。移交工作时要口头传达给同事并且要载入值班日记簿中。

Assists in scheduling general cleaning during periods of low occupancy.

在低订房率的时期帮助安排整体的清洁计划。

Promotes all practices which help protecting the environment.

促进所有有助于环境保护的练习活动。

Carries out all other duties assigned to him/her by management.

贯彻执行所有分配给个人的所有工作职责

其他要求
年龄要求:25-40岁
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公司地址
银川市金凤区北京中路160号银川凯宾斯基饭店
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质
About Kempinski Hotel YinchuanThe Kempinski Hotel Yinchuan is the first, and only international five-star brand in Yinchuan, the capital of the Western Xia Empire, which is superbly situated in the heart of the city’s central business district - Jinfeng, only a 30-minute drive from Yinchuan Hedong Airport. The hotel is adjacent to the International Conference & Exhibition Centre, the Museum of Ningxia, the Science & Technology Museum and the Town’s People’s Square making it ideal for both business and leisure travellers. Each of the 409 rooms and suites feature an elegant and timeless decor, luxurious furniture combined with superb amenities. The magnificent views of people Square and the snow capped mountains in the background provide a fascinating visual experience. Kempinski hotel Yinchuan is proud to contribute to local customs offering HALAL foods in all outlets, as well as international delicacies from a wide variety of restaurants, including a home brewery operated by the famous German “Paulaner Brauhaus”. Kempinski Hotel Yinchuan conference and banqueting facilities provide a total of 2600 square meters of function space, including a 780 square meters  pillar-less grand ballroom and additional 12 conference and meeting rooms equipped with state-of-the-art technology and equipment.银川凯宾斯基介绍     凯宾斯基酒店是银川第一家,也是唯一一家的国际五星级酒店。在宁夏首府,这是位于金凤区中央商务区的核心地带。距银川河东机场仅30分钟车程。酒店临近宁夏国际会展中心,宁夏博物馆,科技馆。是商业,旅行的理想地方酒店共有409间配置豪华,装修一流,设施齐全的房间。人民广场的壮观风景和贺兰山的风景让你一览无余。银川凯宾斯基酒店有信心为人们提供清真食品,以及多种多样的国际美食。包括来自德国著名啤酒厂的“黑啤”银川凯宾斯基酒店2600平方米的场地可提供商业会议,宴会。其中包括780平米的超级宴会舞台,外加12间独具艺术风格的商业会议室。
银川市金凤区北京中路160号银川凯宾斯基饭店
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