• 五险一金
• 技能培训
• 带薪年假
• 管理规范
• 人性化管理
• 包吃包住
• 节日礼物
• 岗位晋升
• 领导好
• 帅哥多

SCOPE工作范围

The reservations clerk shall steer the incoming room bookings in accordance with the hotel’s service objectives and procedures so that occupancy and revenue is optimized. The Reservations Agent has responsibility for all inquires in connection with individual room bookings.
按酒店服务标准及程序接受房间预订，提高住房率，负责回答所有有关客房预订的问题。

DUTIES/RESPONSIBILITIES 义务与职责

Handles inquires and bookings in accordance with the department’s routine.
按照部门工作程序接受客房的预订和咨询。
Reviews and deals with daily reservations.
检查处理日常预定工作。
Records and processes in-coming reservations.
记录所有新接的预订
Ensures all facts of a reservation have been handled. Example: Transportation, Amenity and special requirements etc.
确保所有与预订有关的事宜都作妥善处理
Processes cancellations/amendments to reservations (extensions, early departures).
处理预订的取消、更改（诸如：延住和提早离开等）
Investigates and handles no show reservations.
调查并处理未到的预订
Records special billing arrangements for groups and conventions.
记录有关团队和会议的特殊付帐安排
Liaises with Credit Manager for all reservations requiring credit approval.
与信贷经理沟通并协调所有需要挂账要求的预订
Be aware of rate changes/ special offers/promotions/close out dates.
悉知房价变动，特殊安排，各种促销活动和预订截止日期
Monitors reservation levels and informs Managers on current and future occupancy rates.
监控预订情况并通知相关部门经理目前及未来的住房率
Prepares reservation reports.
准备预订报表
Maintains high level of telephone skills to meet hotel standard.
按照酒店标准保持高标准的电话应答技巧
Ensures all guest requests are responded to immediately.
确保所有的客人询问及需要得以及时回复
Ensures correct and relevant information is given to operating departments so that customer’s expectations are satisfied.
将正确的相关信息传达致相关运作部门以达到客人期望
Interacts with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.
以积极专业的态度与本部门及酒店员工建立起亲密关系以促进团队精神和默契的双向交流
Deals effectively with guests and workplace colleagues from a variety of cultures.
与具备不同文化背景的客人和同事有效沟通
Analyses,evaluates and improves personal performance on a continual basis.
不断地分析、评估提高个人表现

About Kempinski Hotel YinchuanThe Kempinski Hotel Yinchuan is the first, and only international five-star brand in Yinchuan, the capital of the Western Xia Empire, which is superbly situated in the heart of the city’s central business district - Jinfeng, only a 30-minute drive from Yinchuan Hedong Airport. The hotel is adjacent to the International Conference & Exhibition Centre, the Museum of Ningxia, the Science & Technology Museum and the Town’s People’s Square making it ideal for both business and leisure travellers. Each of the 409 rooms and suites feature an elegant and timeless decor, luxurious furniture combined with superb amenities. The magnificent views of people Square and the snow capped mountains in the background provide a fascinating visual experience. Kempinski hotel Yinchuan is proud to contribute to local customs offering HALAL foods in all outlets, as well as international delicacies from a wide variety of restaurants, including a home brewery operated by the famous German “Paulaner Brauhaus”. Kempinski Hotel Yinchuan conference and banqueting facilities provide a total of 2600 square meters of function space, including a 780 square meters  pillar-less grand ballroom and additional 12 conference and meeting rooms equipped with state-of-the-art technology and equipment.银川凯宾斯基介绍     凯宾斯基酒店是银川第一家，也是唯一一家的国际五星级酒店。在宁夏首府，这是位于金凤区中央商务区的核心地带。距银川河东机场仅30分钟车程。酒店临近宁夏国际会展中心，宁夏博物馆，科技馆。是商业，旅行的理想地方酒店共有409间配置豪华，装修一流，设施齐全的房间。人民广场的壮观风景和贺兰山的风景让你一览无余。银川凯宾斯基酒店有信心为人们提供清真食品，以及多种多样的国际美食。包括来自德国著名啤酒厂的“黑啤”银川凯宾斯基酒店2600平方米的场地可提供商业会议，宴会。其中包括780平米的超级宴会舞台，外加12间独具艺术风格的商业会议室。